Summary
Overview
Work History
Education
Skills
Timeline
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Yurisha Rokka

Brampton,ON

Summary

Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.

Overview

2
2
years of professional experience

Work History

Server

Oakville legacy banquet hall
Oakville, Ontario
09.2024 - Current
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Delivered food orders promptly and courteously.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked food before serving it to customers.
  • Followed health safety guidelines when preparing and serving food products.
  • Replenished beverages throughout meal service as needed.
  • Served beverages and appetizers to guests in an efficient manner.
  • Carried trays of food items from kitchen to dining areas.
  • Ensured that all dishes were served at the correct temperature.

Resturant Host and Server

Kathmandu Grill Resturant
Nepal
02.2023 - 07.2024
  • Conducted all the front-of-house roles
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Take customer orders, serve food and beverages, and manage table service.
  • Provided customers with accurate wait times and monitored waiting list.
  • Took reservations over phone and in person.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Checked identification for guests who appeared under age 21.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed dining room layout to maximize efficiency of staff members.

Education

Bachelor of Arts - Psychology

Algoma University
Brampton, ON

Skills

  • Smart serve certification
  • Customer service
  • Greeting guests
  • Team collaboration
  • Banquet coordination
  • Table setting
  • Positive guest interactions
  • Buffet setup and takedown
  • Order management
  • Menu memorization
  • Safe food handling

Timeline

Server

Oakville legacy banquet hall
09.2024 - Current

Resturant Host and Server

Kathmandu Grill Resturant
02.2023 - 07.2024

Bachelor of Arts - Psychology

Algoma University

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Yurisha Rokka