Johnna De Freitas-Barnes
Brampton,ON
Summary
Dedicated service professional, goal-oriented with a perfectionist mentality, hard-working with an easy smile. Always open to change and newness but ready to tackle any project or job that needs to be completed. Looking for a positive workplace that will offer the opportunity to broaden my professional skillset and deepen my knowledge in hospitality and service.
Overview
6
6
years of professional experience
Work History
Server
Union Social Eatery
2022.10 - Current
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Chucks Roadhouse
2022.01 - 2023.02
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender
District 45 Night Club
2019.01 - 2022.01
- Checked identification to make sure customers were legal age to purchase alcohol
- Prepared alcoholic and non-alcoholic beverages for bar customers and drink servers
- Maintained a clean area that would meet the Department of Health standards for drinking and dining
- Handled cash and credit transactions making sure that charges were accurate as well as correct in change
- Interacted professionally with customers taking orders and serving drinks responsibly
- Performed closing duties including restocking of bar inventory and supplies.
Waitress
Trattoria La Villetta
2019.01 - 2020.01
- Provided an elite level of service by removing courses promptly, replacing utensils as needed and consistently refilling beverages
- Kept updated on new menu items and promotions, recommending specific items based on preferences and even allergies
- Greeted and maintained a friendly but professional relationship with regulars as well as VIP's
- Worked with the POS system to place orders and manage bills
- Handled cash and credit transactions making sure that charges were accurate and all change was correct
- Performed closing duties including cleaning, setting up and assisting in the restocking of bar inventory and supplies.
Bartender / Waitress
Wild Wings
2018.01 - 2019.01
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promptly prepared alcoholic and non-alcoholic beverages for bar customers and drink servers
- Helped customers place orders, explained menu items and suggested nightly features
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Key Holder
HiBuzz Cannabis
2021.01 - 2022.04
- Ensured store openings and closing were performed following the hours of business and duties of the Key Holder position
- Provided detailed inventory management, responsible for submitting and reconciling weekly orders
- Ensured effective company communication, rollouts and procedures across the team
- Always provided accurate handling of cash, POS register and all sales transactions
- Managed and implemented training on the POS system
- Maintained detailed records of all activities including daily cash reconciliations, inventory, sales
- Cultivated a growing and loyal customer following with friendly responsible customer service
- Maintained up-to-date knowledge of new trends and products in the industry.
Education
Diploma - Office Administration – Health Services
Sheridan College
Oakville, ON04.2023
High School Diploma -
Archbishop Romero Catholic SS
12.2014
Skills
- Smart Serve Certification
- Experience In POS Systems
- Cash Handling
- Strong Work Ethic
- Multitasking Abilities
- Positive Team Player
- Exceptional customer service
- Excellent Problem Solver
- Outstanding Oral And Written Communication
- Attentive Listening Skills In Every Situation
- Excellent Organizational Skills
- Continuous Learner
Volunteer Experience
- Food bank assistant, Knights Table, Brampton, ON, inspected and packaged food donations to ensure they meet health and safety requirements. Assisted with giving food donations to each attende
- Customer service Officer (Volunteer), Santa Claus Parade, Cardinal Leger Secondary School, Brampton, ON, Assisted students, Neatly packed costumes away after the event, Managed the duties in the fast-paced environment
- Fundraiser, Terry Fox Event, Appropriately handled cash transactions for donation, Required to be outgoing to obtain pledges, Participated in the run to raise cancer awareness
Timeline
Server
Union Social Eatery
2022.10 - Current
Server
Chucks Roadhouse
2022.01 - 2023.02
Key Holder
HiBuzz Cannabis
2021.01 - 2022.04
Bartender
District 45 Night Club
2019.01 - 2022.01
Waitress
Trattoria La Villetta
2019.01 - 2020.01
Bartender / Waitress
Wild Wings
2018.01 - 2019.01
Diploma - Office Administration – Health Services
Sheridan College
High School Diploma -
Archbishop Romero Catholic SS
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