Yuchen Guo

• Performed troubleshooting of network issues and resolved computer problems. Provided technical support to customers and managed help desk operations.
• Coordinated and implemented new IT projects or initiatives to meet departmental goals. Updated knowledge base articles regularly to improve efficiency when responding to common customer inquiries.
• Installed and performed minor repairs to hardware, software and peripheral equipment, following design, and installation specifications.
• Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software.

• Diagnosed complex problems using analytical skills and problem-solving techniques. Utilized remote access tools to diagnose and repair various computer systems.
• Updated knowledge base articles regularly to improve efficiency when responding to common customer inquiries. Set up new user accounts including assigning permissions and setting up profiles and folders on file servers.
• Ensured compliance with IT policies, procedures, and standards across organization. Configured VPN connections using multiple protocols.
• Installed, configured, maintained, and upgraded system applications on customer machines.

• Analysis of academic information documents, preparation of reports and documents of professional nature, building academic database, use of Excel and other windows office software.
• Web design and programming for educational website, keeping website up to date and fixing website issues, connecting website to database.

Website List: https://www.tipdba.ca/, https://www.crscid.com/, https://www.craih.com/

• Work with the city Sustainability Coordinator on some of the city project and research .
• Come out with ideas on some of the city project and write releases for the city.
• Streamlined data processing workflows for increased efficiency and reduced errors.