Rose Jessamyn Carillo

• Entry claimants' data with exceptional attention to details skills and analyze discrepancies to determine fraud claims.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Coordinate with different areas in the organization internally and externally such as the investigative unit to ensure the eligibility for payment of the claimants.
• Assist and prepare proper documents in organizing major prize events for Prize Claim Events such as Big Spin and Plinko games for Media and Marketing Relations Team.
• Do outbound calls to verify claimant’s information, provide assistance and resolve claimants critical issues in submitting a claim.
• Used critical thinking to break down problems, evaluate solutions and make decisions to the organization.
• Cross-trained and provided backup support for organizational leadership.
• Post press release for insider winners via Cision and WordPress
• Prepare documents to claim major prizes for Prize Claim Events such as Big Spin and Plinko events.
• Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.

• Update and ran daily reports and kept account balance to verify totals.
• Fulfill administrative duties such as data entry, filing and inventories to assist hotel operations.
• Organized event schedules of the hotel to keep up with the hotel operation
• Processed group bookings accurately, streamlining coordination efforts between departments involved in event planning.
• Provide warm and pleasant greetings to guest while following guidelines and procedures while completing check-ins.
• Train, guide and evaluate new hires to enhance productivity levels and overall team efficiency with strong communication skills.
• Ensures strict protocols and enforcing hotel policies to maintain the security of the guests.

• Train, guide, and evaluate new employees to encourage them for proper completion of work.

• Take over supervisor's duties such as inventory, schedule, and

delivery when needed.

• Train and evaluate new employees.
• Handled and trusted in handling, balancing and depositing money.
• Sales Target contributor by driving high sales revenue by upselling items to maximize profitable sales.
• Excellent multitasking skills by managing customers, team, and business operations to maintain our employee standards.