Yejin Sohn
Richmond Hill,ON
Summary
I'm currently going into my second year at CBSA as a Federal Border Services Officer. I work in the front line at Canada's busiest port of entry to protect our country and prevent entry of prohibited goods and dangerous individuals from entering Canada.
Overview
6
6
years of professional experience
Work History
Federal Border Service Officer
CBSA
05.2023 - Current
- Facilitates the flow of over 130,000 travellers and goods each day.
- Protects Canadian borders by preventing terrorism, human trafficking, drug smuggling, illegal wildlife trade, prohibited weapons, diseases, and criminals from entering Canada.
- Collaborated with other government departments (RCMP, CSIS, CFIA, IRCC) to protect the safety of Canadians through enforcing over 90 acts and regulations.
- Using analytical thinking, judgement, and effective communication skills by interrogating travellers and spotting indicators to make decisions within 1 minute interactions.
- De-escalating situations and remaining calm during difficult and stressful conditions to resolve conflicts.
- Conducting searches, arrests, and deporting individuals under reasonable grounds.
- Taking organized, consistent and detailed notes in the case of an arrests, investigation and/or future court hearing.
Legal Reporter and Transcriptionist
eDecree
12.2022 - 03.2023
- Typing verbatim transcripts of legal proceedings, body-cam footages, and RCMP interrogations.
- Identifying legal terminology/Canadian legislations.
- Learning and following client-specific preferences in formatting and editing conventions.
- Holding all client information in the strictest confidentiality.
- Managing time in order to produce 25+ pages/hour so that deadlines are met.
Shift Leader
Mastermind
10.2017 - 12.2022
- Managed 15+ employee including, shift changes, assigning breaks and creating to-do lists.
- Responsible for the opening/closing duties of the store; ensuring that all the tills/safes are balanced, doors are locked, store is clean, and alarm is turned on/off.
- Trained and mentored 50+ new and existing staff on product knowledge, marketing strategies, and leading-edge customer service (Won the "Most innovative retailer of the year" in 2021).
- Resolving and de-escalating conflicts - whether it be over the phone, email, or in-person.
Education
B.A (Hons) - Criminology
York University
10.2023
High School Diploma -
St.Theresa of Lisieux Catholic Highschool
06.2018
Skills
- Public safety
- Report writing
- Trained in weapon handling and the use of force
- Customs/immigration laws
- De-escalation techniques
- Team collaboration and leadership experience
Languages
English
Native or Bilingual
Korean
Native or Bilingual
French
Elementary
Timeline
Federal Border Service Officer
CBSA
05.2023 - Current
Legal Reporter and Transcriptionist
eDecree
12.2022 - 03.2023
Shift Leader
Mastermind
10.2017 - 12.2022
B.A (Hons) - Criminology
York University
High School Diploma -
St.Theresa of Lisieux Catholic Highschool
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