Andrea Iskra
Hemmingford
Summary
Dynamic Junior Program Officer at CBSA with proven expertise in data analysis. Successfully reduced backlog through efficient time management strategies and enhanced stakeholder engagement. Skilled in GCMS and NCMS, fostering strong relationships while training new team members to ensure seamless operations. Committed to excellence and continuous improvement.
Overview
5
5
years of professional experience
Work History
Junior Program Officer
CBSA
02.2025 - Current
- My role as a Junior program officer consists of monitoring the generic mailbox, analyse documents and stats, review and complete ATIP requests, Review and analyse changing travel document processes, triage of the cases, etc.
- Since working with the Stakeholder engagement I have learnt to work in a more efficient way with Excel, Outlook and NCMS.
- Maintain a good relationship with my colleagues as we all work together.
Enforcfement Case Officer
CBSA
09.2022 - 02.2025
- I was hired with the Virtual Refugee Processing Backlog, my main tasks we're completing data entry and working closely with the One-Touch program.
- Reduced backlog of pending cases by implementing efficient time management strategies for more effective handling.
- Since January 2023 I have been helping out the Director’s office of the Immigration Enforcement Program Management Division. I have been helping out as an administrative assistant. My tasks generally consist of managing the generic mailbox, creating and updating tasks and meetings, I also help with translations.
- I also managed ATIP’s and the Apollo permissions for our division.
- I was named the Cost Center Administrator for the division in this role I manage Fund commitments and purchase orders.
- I have completed many training since being with the Directors office such as Cost Center Administrator training, CCMenterpise training to be able to create dockets, Ariba and SAP training to manage invoices, CIPS and I currently have an acquisition card with this division.
Senior Customs Operational Clerk
CBSA
07.2021 - 09.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into GCMS with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Created UCI's and generated ref claims for the officers.
- Opened a physical file where we added a copy of their travel documents.
Administrative Assistant
J.L Priest Inc.
03.2020 - 07.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed in accounting, administration and estimating.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
High School Diploma -
Louis-Cyr
Napierville, QC06-2016
Skills
- Financial management
- Capacity building
- Research and analysis
- Documentation skills
- Data analysis
- Data review
- Efficient with GCMS and NCMS
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Junior Program Officer
CBSA
02.2025 - Current
Enforcfement Case Officer
CBSA
09.2022 - 02.2025
Senior Customs Operational Clerk
CBSA
07.2021 - 09.2022
Administrative Assistant
J.L Priest Inc.
03.2020 - 07.2021
High School Diploma -
Louis-Cyr
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