Yanilette Mariz Reginaldo
Scarborough,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
GTA Dnata
04.2022 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights
- Provided exceptional customer service to passengers, addressing concerns and resolving issues
- Resolved passenger issues with empathetic communication and effective problem-solving techniques
- Conducted pre-boarding announcements professionally, informing passengers of important safety guidelines and boarding procedures
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints
Personal Support Worker - Internship
Sienna Senior Living
01.2022 - 03.2022
- Provided cognitive, social, emotional, and spiritual support
- Shadowed staff in providing supervision and/or assistance to residents in the activities of daily living including eating, dressing, transferring, toileting, hygiene, grooming, and bathing as per resident's individual plans of care to meet their needs and expectations
- Performed other duties as assigned
- Transported patients via wheelchair to and from rehabilitation and daily activities
- Recognized and reported abnormalities or changes in patient's health status to supervisor
- Maintained frequent supervision of residents unable to call for assistance
Customer Service Ambassador - Internship
Cathay Pacific Airways
01.2020 - 03.2020
- Assisted passengers in checking in through the self-service kiosk and self-service baggage drop off
- Managed and controlled queue for priority and special assistance passengers
- Assisted and guided passengers during arrival shift and baggage claim area
- Arranged gate for departure and helped passengers by checking flight itinerary (passport/boarding pass) as part of pre-boarding processes
- Arranged counter setup/clean-up every shifts
Crew Member
McDonald's
07.2016 - 03.2020
- Worked front counter, drive-thru and other areas
- Took orders, prepared meals, and collected payments
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Worked well with teammates and accepted coaching from management team
- Collaborated with team members to complete orders
- Cleaned and maintained all areas of restaurant to promote clean image
- Provided excellent customer service by greeting customers and meeting quality expectations
Education
Personal Support Worker -
Canadian Business College
06.2022
Flight Services: Operations And Cabin Management -
Seneca College of Applied Arts And Technology
North York, ON04.2020
Ontario College Certificate - Pre-Health Sciences
George Brown College
Toronto, ON08.2014
High School Diploma -
Blessed Cardinal Newman Catholic High School
Scarborough, ON06.2013
Skills
- Eight years experience of delivering professional customer service in a fast-paced environment
- Great communicator, recognized for professionalism,excellent multi-tasking skills
- Capable of easily adapting to new situations and able to work in a fast-paced environment
- Self-starter with highest levels of integrity and work duties
- Committed, responsible, reliable individual with strong organizational and interpersonal skills
- Attention to details
Timeline
Customer Service Specialist
GTA Dnata
04.2022 - Current
Personal Support Worker - Internship
Sienna Senior Living
01.2022 - 03.2022
Customer Service Ambassador - Internship
Cathay Pacific Airways
01.2020 - 03.2020
Crew Member
McDonald's
07.2016 - 03.2020
Personal Support Worker -
Canadian Business College
Flight Services: Operations And Cabin Management -
Seneca College of Applied Arts And Technology
Ontario College Certificate - Pre-Health Sciences
George Brown College
High School Diploma -
Blessed Cardinal Newman Catholic High School
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