Amirthini Mahendraselvam
ON
Summary
Skilled in customer service management and problem-solving, I significantly enhanced passenger satisfaction at GTA Dnata by streamlining operations and addressing concerns promptly. My expertise in staff training and development, coupled with a proven track record in team management, led to increased efficiency and productivity. Achievements include reducing wait times and safeguarding passenger information, showcasing my multitasking abilities and commitment to customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Passenger Service Supervisor
GTA Dnata
07.2022 - Current
- Monitored security and maintained operational protocols.
- Oversaw ticketing, gate, and ramp services.
- Enhanced passenger satisfaction by efficiently managing daily operations and addressing customer concerns promptly.
- Developed shift schedules for optimal staffing levels, maximizing productivity while minimizing labor costs.
- Maintained open communication channels between management and staff members to address concerns proactively before they impacted operations or customer experiences negatively.
- Streamlined boarding processes for a smoother travel experience, reducing wait times and increasing customer satisfaction.
Passenger Service Agent
KLM/ AIR FRANCE Airlines
10.2021 - 06.2022
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Safeguard sensitive passenger information by maintaining strict confidentiality standards at all times.
Education
Advanced Diploma - Child And Youth Care
Humber College
Toronto, ON04.2022
High School Diploma -
West Humber Collegiate Institute
Toronto, ON06.2018
Skills
- Customer Service Management
- Staff Training and Development
- Team Management
- Problem-Solving
- Multitasking
- Customer Satisfaction
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Certification
- Jet Ways Operation
Present
Passenger Boarding Bridge Operation
- Transport Canada Security Clearance
February 2022 to 2026
Restricted Area Identification Card: Toronto Pearson International Airport
- First Aid Certification : 2023
SAJE Vital Signs and all CPR & First Aid
Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursCareer advancementTimeline
Passenger Service Supervisor
GTA Dnata
07.2022 - Current
Passenger Service Agent
KLM/ AIR FRANCE Airlines
10.2021 - 06.2022
Advanced Diploma - Child And Youth Care
Humber College
High School Diploma -
West Humber Collegiate Institute
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