LIFE BALISI
Toronto,Canada
Summary
Dedicated Security personnel with a year of hands-on experience in the security industry, consistently demonstrating a solid commitment to ensuring the safety and security of people and assets. Proven ability to implement and enforce security protocols and respond effectively to security incidents. Possesses a keen eye for detail, problem-solving abilities, and a commitment to maintaining a safe and secure environment and seeks to leverage the experience and leadership qualities to contribute to a dynamic security team and further enhance safety measures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
GTA Dnata
10.2024 - Current
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Monitored security and maintained operational protocols.
Security Guard
Sentinel Security
04.2023 - 10.2024
- De-escalated conflicts using verbal and physical techniques
- Proactive approach, attention to detail and commitment to providing exceptional security services
- Watched simultaneous CCTV feeds to proactively identify concerns
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Banquet Server
Donalda Club
08.2022 - 11.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained clean and safe work environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Set up banquet tables and chairs based on event requirements.
- Responded to guest inquiries and requests promptly and courteously.
- Worked with banquet manager to coordinate event set up and schedule.
Server/Bartender
Wild Wings Restaurant
03.2022 - 03.2023
- Trained new servers in company policies, guest service standards and best practices
- Assigned and arranged tables for large groups
- Followed safety, sanitization and food handling guidelines
- Delivered food and beverages promptly to customers
- Restocked service stations to maximize availability
- Memorized menu additions, changes and limited offerings
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Diploma - Police Foundations
Centennial College
Toronto, ON12.2023
Skills
- Incident Reporting
- CCTV Monitoring
- Customer service
- Multitasking
- Team Player
- Decision-Making
- Problem-Solving
- Ground Patrol
- Public safety awareness
- De-Escalation Tactics
- Effective communication
- Crowd control
Certification
- Security Guard Licensed
- Emergency First Aid & CPR/AED Level C Certificate
- Smart Serve Licensed
- Safe Talk
- Situation Awareness Specialist (SAS)
Timeline
Passenger Service Agent
GTA Dnata
10.2024 - Current
Security Guard
Sentinel Security
04.2023 - 10.2024
Banquet Server
Donalda Club
08.2022 - 11.2023
Server/Bartender
Wild Wings Restaurant
03.2022 - 03.2023
- Security Guard Licensed
- Emergency First Aid & CPR/AED Level C Certificate
- Smart Serve Licensed
- Safe Talk
- Situation Awareness Specialist (SAS)
Diploma - Police Foundations
Centennial College
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