WINNIE TAM
North York Ontario,Canada
Summary
Dedicated social service professional with over 3 years of experience working closely with radicalized communities. Passionate about providing support to marginalized populations, especially radicalized children, youth, and families from diverse backgrounds. Demonstrated success in managing over 1000 individual cases, fostering therapeutic and supportive relationships. Possess extensive expertise in community outreach and project management, utilizing refined communication strategies to effectively engage and empower communities. Actively seeking opportunities in the social service sector to leverage experience in addressing challenges and driving meaningful change.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Settlement Counsellor
Community Family Services of Ontario
07.2022 - Current
- Coordinated the agency's volunteer initiatives and youth services by overseeing the daily operations and liaising with over 30 volunteers to ensure the successful implementation of the initiatives and services
- Oversees the UNI-Verse project, a social support initiative providing recreational activities and services to newcomers
- Through a series of 20+ targeted events over nearly 2 years, secured over 2,000 new clients
- Organize and facilitate over 40 settlement-oriented group activities and workshops to foster community support among newcomers and to expand their social networks
- Conducted client intake interviews (phone/in-person) to assess eligibility for social programs (Ontario Works Act, Ontario Disability Support Program, etc.) and provide guidance, and direct clients' progress through referrals to employment and support services, agencies/professionals, as required and based on needs
Program Officer
Jockey Club Belvedere Garden Integrated Children & Youth Services Centre
04.2020 - 12.2021
- Collaborated with various initiatives to plan, coordinate, and execute events and programs for children, youth, and families.
- Addressed emotional needs of children and students with intellectual or developmental disability, while coordinating and implementing therapeutic and play-based activities
- Conducted monthly meetings with all clients, fostering trust and understanding across diverse cultural backgrounds
Program Assistant
Tung Wah Group of Hospitals Lui Wing Cheung Children
11.2019 - 01.2020
- Provided emotional support to preschool children experiencing separation anxiety
- Collaborated with social workers to facilitate playgroup sessions and participated in the early identification of children with special needs
- Developed program materials for early childhood education and organized engaging games and activities, including sensory integration training and promoting gross motor skills development
Voluntary Service
Leo Club of Lion Rock, Project Care
10.2019 - 04.2020
- Initiated bi-weekly activities and program launches aimed at supporting underprivileged families in providing vital care and cultivating the growth of their children within a nurturing and secure environment
Education
Bachelor of Arts - Sociology
Hong Kong Shue Yan University
Hong Kong 07-2020
Associate of Arts - Social Sciences
Community College of City University of Hong Kong
Hong Kong07-2017
Skills
- Case management proficiency
- Project Management
- Crisis Intervention
- Microsoft Office (Word, Excel, PowerPoint) Strong written and verbal communication Proficient in English, Cantonese, Mandarin
Certification
- 2023 Food Handler Certification
- 2025 Applied Suicide Intervention Skills Training (ASIST)
- 2022 First Aid & CPR/AED Level C
- 2022 Pastel Nagomi Art Advanced Instructor Certificate
- 2021 Certificate of Six Bricks Level 1 and Level 2 Training Workshop
- 2021 Mindfulness-Based Psychological Supporter Certificate
Timeline
Settlement Counsellor
Community Family Services of Ontario
07.2022 - Current
Program Officer
Jockey Club Belvedere Garden Integrated Children & Youth Services Centre
04.2020 - 12.2021
Program Assistant
Tung Wah Group of Hospitals Lui Wing Cheung Children
11.2019 - 01.2020
Voluntary Service
Leo Club of Lion Rock, Project Care
10.2019 - 04.2020
Bachelor of Arts - Sociology
Hong Kong Shue Yan University
Associate of Arts - Social Sciences
Community College of City University of Hong Kong
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