Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
4
4
years of professional experience
Work History
Settlement Counsellor
The Neighbourhood Group/ St Stephen's Newcomer Centre
09.2023 - Current
Support households in sustaining stable housing by offering guidance, coordinating services, and facilitating collaborative solutions to address potential housing challenges
Oversee the collection and submission of documents for OESP, LEAP/EEF, Rent Bank, and EPIC programs, ensuring accuracy and compliance with program requirements
Facilitate navigation of the housing market within the Greater Toronto Area, guiding clients through affordable rental searches to meet their needs
Assist clients with the RGI (Rent-Geared-to-Income) housing application process, providing support throughout to ensure all necessary documentation and requirements are met
Provide clients with referrals and support to access food banks, clothing services, and the Furniture Bank to address immediate material needs
Manage tasks typical for Settlement Workers, including providing general settlement advice, connecting clients to community resources, and assisting with forms and applications for government and social programs
Advocate for clients by collaborating with community agencies and service providers to ensure holistic and effective support
Self-motivated, with a strong sense of personal responsibility
Settlement Counsellor
The Housing Help Centre
09.2022 - Current
Manage diverse administrative tasks to ensure seamless operations, including client communication, call handling, appointment scheduling, and calendar management
Respond to client inquiries and provide assistance in person, over the phone, and through email, ensuring exceptional client satisfaction and clear communication
Navigate the housing market within the Greater Toronto Area, guiding clients through affordable rental searches to meet their housing needs effectively
Utilize Microsoft Office Suite to maintain accurate data entry, prepare comprehensive reports, and ensure efficient file management to support organizational objectives
Build strong, supportive relationships with clients, offering emotional support and fostering trust to enhance engagement and outcomes
Leverage the iCARE system to manage client data, track service usage, and ensure timely reporting to Immigration, Refugees, and Citizenship Canada (IRCC) to support program accountability
Facilitate workshops for diverse client groups, including newcomers, on housing, financial aid, and settlement support, empowering participants with essential knowledge
Collaborate with team members and community partners during team meetings and case conferences to deliver comprehensive support to clients
Actively participate in team meetings and case conferences, collaborating with various organizations and community partners to deliver comprehensive support for newcomers
Facilitate team meetings and contribute to case conferences, ensuring effective client support through collaborative problem-solving
Collect and submit documents for OESP, LEAP/EEF, Rent Bank, and EPIC programs, assisting clients with financial applications to support rental and utility expenses while ensuring compliance with program requirements
Communicate with program offices to ensure accurate submission and handle any necessary adjustments to applications
Support households in sustaining stable housing by offering guidance, coordinating services, and facilitating collaborative solutions to address potential housing challenges
Provide support for individuals and families facing housing challenges, particularly in the context of eviction prevention and housing stabilization
Monitor and report on client caseloads, ensuring timely and effective intervention to prevent eviction and ensure housing stability
Perform additional tasks as required by the Lead/Supervisor, demonstrating flexibility and commitment to team success
IT Support Engineer
GFTC
01.2022 - 02.2022
Researched and identified solutions to technical problems
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
Diagnosed and troubleshot hardware, software and network issues
Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities
Regarded computer software and hardware operation resolved problems
Entered commands and observed system functioning to verify correct operations and detect errors
Worked with coworkers to complete tasks
Troubleshot minor problems and reported larger technical issues
Optimized system performance, conducting routine checks and addressing potential issues before escalation.
Customer Service Representative / Teller
Mono Bank
03.2021 - 01.2022
Provided efficient and courteous customer service, ensuring a positive client experience
Accurately calculated transaction totals, updated customer accounts, and maintained detailed records to support inventory and cash management
Utilized banking software to complete forms for contracts, process address changes, and handle service discontinuations
Built and maintained partnerships with local companies and community organizations to enhance customer relationships
Managed customer accounts, handled intake processes, and collaborated with internal teams and external partners to ensure efficient service
Made appropriate account corrections and adjustments to resolve customer issues effectively
Consistently met performance guidelines, including service levels, call handling time, and productivity metrics
Processed customer financial adjustments, ensuring the accuracy of account balances
Followed standardized communication scripts to ensure consistency and clarity in customer interactions
Developed and maintained accurate databases to manage and organize customer information
Maintained and organized customer records and documentation, ensuring compliance with regulatory standards
Handled inbound calls, providing timely and professional assistance to customer inquiries and requests
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor Degree - Software Engineering
National University of Technology And Science
Dnipro, Ukraine
06.2024
Skills
Microsoft Windows and Office
Computer skills
Operating systems
Organizational Skills
Administrative Support
Client Relationship Management
Interpersonal Communication
Client Support & Advocacy
Leadership
Data Entry
Digital Literacy
Program Framework
Flexibility & Empathy
Service Support
Teamwork
Client issue resolution
Problem-Solving & Critical Thinking
Customer Experience
Standards Compliance
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
German
Limited Working
Georgian
Limited Working
Timeline
Settlement Counsellor
The Neighbourhood Group/ St Stephen's Newcomer Centre
09.2023 - Current
Settlement Counsellor
The Housing Help Centre
09.2022 - Current
IT Support Engineer
GFTC
01.2022 - 02.2022
Customer Service Representative / Teller
Mono Bank
03.2021 - 01.2022
Bachelor Degree - Software Engineering
National University of Technology And Science
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