Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Davyd Chkhaidze

Toronto,Canada

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

4
4
years of professional experience

Work History

Settlement Counsellor

The Neighbourhood Group/ St Stephen's Newcomer Centre
09.2023 - Current
  • Support households in sustaining stable housing by offering guidance, coordinating services, and facilitating collaborative solutions to address potential housing challenges
  • Oversee the collection and submission of documents for OESP, LEAP/EEF, Rent Bank, and EPIC programs, ensuring accuracy and compliance with program requirements
  • Facilitate navigation of the housing market within the Greater Toronto Area, guiding clients through affordable rental searches to meet their needs
  • Assist clients with the RGI (Rent-Geared-to-Income) housing application process, providing support throughout to ensure all necessary documentation and requirements are met
  • Provide clients with referrals and support to access food banks, clothing services, and the Furniture Bank to address immediate material needs
  • Manage tasks typical for Settlement Workers, including providing general settlement advice, connecting clients to community resources, and assisting with forms and applications for government and social programs
  • Advocate for clients by collaborating with community agencies and service providers to ensure holistic and effective support
  • Self-motivated, with a strong sense of personal responsibility

Settlement Counsellor

The Housing Help Centre
09.2022 - Current
  • Manage diverse administrative tasks to ensure seamless operations, including client communication, call handling, appointment scheduling, and calendar management
  • Respond to client inquiries and provide assistance in person, over the phone, and through email, ensuring exceptional client satisfaction and clear communication
  • Navigate the housing market within the Greater Toronto Area, guiding clients through affordable rental searches to meet their housing needs effectively
  • Utilize Microsoft Office Suite to maintain accurate data entry, prepare comprehensive reports, and ensure efficient file management to support organizational objectives
  • Build strong, supportive relationships with clients, offering emotional support and fostering trust to enhance engagement and outcomes
  • Leverage the iCARE system to manage client data, track service usage, and ensure timely reporting to Immigration, Refugees, and Citizenship Canada (IRCC) to support program accountability
  • Facilitate workshops for diverse client groups, including newcomers, on housing, financial aid, and settlement support, empowering participants with essential knowledge
  • Collaborate with team members and community partners during team meetings and case conferences to deliver comprehensive support to clients
  • Actively participate in team meetings and case conferences, collaborating with various organizations and community partners to deliver comprehensive support for newcomers
  • Facilitate team meetings and contribute to case conferences, ensuring effective client support through collaborative problem-solving
  • Collect and submit documents for OESP, LEAP/EEF, Rent Bank, and EPIC programs, assisting clients with financial applications to support rental and utility expenses while ensuring compliance with program requirements
  • Communicate with program offices to ensure accurate submission and handle any necessary adjustments to applications
  • Support households in sustaining stable housing by offering guidance, coordinating services, and facilitating collaborative solutions to address potential housing challenges
  • Provide support for individuals and families facing housing challenges, particularly in the context of eviction prevention and housing stabilization
  • Monitor and report on client caseloads, ensuring timely and effective intervention to prevent eviction and ensure housing stability
  • Perform additional tasks as required by the Lead/Supervisor, demonstrating flexibility and commitment to team success

IT Support Engineer

GFTC
01.2022 - 02.2022
  • Researched and identified solutions to technical problems
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
  • Diagnosed and troubleshot hardware, software and network issues
  • Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities
  • Regarded computer software and hardware operation resolved problems
  • Entered commands and observed system functioning to verify correct operations and detect errors
  • Worked with coworkers to complete tasks
  • Troubleshot minor problems and reported larger technical issues
  • Optimized system performance, conducting routine checks and addressing potential issues before escalation.

Customer Service Representative / Teller

Mono Bank
03.2021 - 01.2022
  • Provided efficient and courteous customer service, ensuring a positive client experience
  • Accurately calculated transaction totals, updated customer accounts, and maintained detailed records to support inventory and cash management
  • Utilized banking software to complete forms for contracts, process address changes, and handle service discontinuations
  • Built and maintained partnerships with local companies and community organizations to enhance customer relationships
  • Managed customer accounts, handled intake processes, and collaborated with internal teams and external partners to ensure efficient service
  • Made appropriate account corrections and adjustments to resolve customer issues effectively
  • Consistently met performance guidelines, including service levels, call handling time, and productivity metrics
  • Processed customer financial adjustments, ensuring the accuracy of account balances
  • Followed standardized communication scripts to ensure consistency and clarity in customer interactions
  • Developed and maintained accurate databases to manage and organize customer information
  • Maintained and organized customer records and documentation, ensuring compliance with regulatory standards
  • Handled inbound calls, providing timely and professional assistance to customer inquiries and requests
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor Degree - Software Engineering

National University of Technology And Science
Dnipro, Ukraine
06.2024

Skills

  • Microsoft Windows and Office
  • Computer skills
  • Operating systems
  • Organizational Skills
  • Administrative Support
  • Client Relationship Management
  • Interpersonal Communication
  • Client Support & Advocacy
  • Leadership
  • Data Entry
  • Digital Literacy
  • Program Framework
  • Flexibility & Empathy
  • Service Support
  • Teamwork
  • Client issue resolution
  • Problem-Solving & Critical Thinking
  • Customer Experience
  • Standards Compliance

Languages

English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
German
Limited Working
Georgian
Limited Working

Timeline

Settlement Counsellor

The Neighbourhood Group/ St Stephen's Newcomer Centre
09.2023 - Current

Settlement Counsellor

The Housing Help Centre
09.2022 - Current

IT Support Engineer

GFTC
01.2022 - 02.2022

Customer Service Representative / Teller

Mono Bank
03.2021 - 01.2022

Bachelor Degree - Software Engineering

National University of Technology And Science
Davyd Chkhaidze