Winna Jane Fernandez
Toronto,ON
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Caring, organized and friendly with excellent interpersonal skills.
Well-qualified administrative assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Spectrum Healthcare
10.2023 - Current
- Provided care and assistance with activities of daily living in personal residences
- Performed delegated tasks under the supervision of a home support supervisor
- Assessed and identified responds to new and changing needs of patients.
Administrative Assistant
Sunny Crunch Foods Ltd.
01.2022 - 10.2022
- Opened and distributed incoming regular emails and other materials and coordinated the flow of information internally
- Carried out administrative duties such as filing, typing, copying, binding, scanning, etc
- Developed and updated administrative systems to make them more efficient, compiled data and statistics
- Determined and established office procedures
- Assisted with employee orientation and training
- Managed and oversaw Joint Health and Safety requirements and ensured that the company has followed protocols.
Outreach Recruiter
Arrow Workforce Solutions
11.2021 - 01.2022
- Filled staff vacancies and workers by researching potential contacts and interviewing candidates whose profile aligns with the competencies and skills required
- Conferred with the management in identifying recruitment needs
- Ascertained recruitment requirements by evaluating organizational development plans.
Personal Companion
Senior Helpers
09.2020 - 08.2021
- Provided professional caregiving services and helped clients maintain their independence and assist them with activities of daily living and household and family services.
HR Assistant Intern-Supervisor
GAO TEK INC.
05.2021 - 08.2021
- Monitored team performance and issues ensuring compliance to company’s policies and rules
- Supervised and oversaw recruitment, hiring, and training processes
- Worked closely with managers on performance reviews and personnel issues.
PSW Student
Revera-Living-Glynnwood (Clinical Placement)
10.2020 - 12.2020
- Assisted clients with daily living activities
- This includes delivering meals to patients, turning and ambulating patients and providing plenty of fresh water, as well as extra nourishment between meals
- Helped with personal hygiene
- Provided patients with bedpans, help with baths, shampoos, and showers
- Provided adjunct care for the patient, including ice packs, non-sterile dressings, and therapeutic baths
- Assisted the nurses and other staff as needed
- Adhered to professional standards, follow policies and procedures and abide by federal, state and local requirements, as well as Joint Commission standards.
Public Health Nurse II
Department of Health (DOH)
07.2015 - 12.2019
- Ensured cooperation of the community
- Planned for appropriate interventions on the identified health concerns of families in the assigned area
- Conducted health education and training
- Participated in data gathering and response during health emergencies and disasters
- Acted as a liaison and frontline for the whole community in implementing optimum health.
Nurse
Zamboanga del Sur Medical Center
03.2015 - 07.2015
- Planned and provided medical and nursing care to patients in the hospital
- Recorded medical history and symptoms
- Collaborated with the team to plan for patient care
- Monitored patient health and recorded signs
- Administered medications and treatments and advocated for patients
- Operated medical equipment
- Performed diagnostic tests
- Educated patients about the management of illnesses.
Technical Support Representative
Teletech
03.2013 - 03.2015
- Provided troubleshooting and various technical repairs regarding internet, phone, and cable issues
- Recognized as consistent positive customer feedback surveys.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Education
Post-Degree Certificate - Human Resources Management
Seneca College of Applied Arts And Technology
North York, ON08.2021
Post Secondary Diploma - Personal Support Worker
Centennial College of Applied Arts And Technology
Scarborough, ON12.2020
Bachelor of Science - Nursing
La Salle University Ozamiz City
Ozamiz City, Mis. Occ. Phils.03.2014
Skills
- Adaptive to company’s goals and objectives
- Knowledgeable with Taleo, HRIS, Tableau, ATS
- Sincere commitment, compassionate and strong communication and teamwork skills
- Optimistic, responsible and accountable
- Naturally curious and dedicated to gaining and applying new skills
- Cultural Sensitivity
Education And Career Development
- Human Resources Management, Certificate of Attendance in Leadership Development by Seneca Leadership Institute, 01/11/21, 08/2021, Seneca College, Toronto, ON
- Personal Support Worker Program, Honours and Distinction in Leadership Award, Food Handling Certificate and Global Equity Portfolio, 01/06/20, 12/2020, Centennial College, Toronto, ON
- Bachelor of Science in Nursing, 06/2010, 03/2014, La Salle University, Ozamis City, Philippines
References
AVAILABLE UPON REQUEST
Languages
English
Professional Working
Certification
- BLS and First Aid Training - 2023
- Certificate of Attendance in Leadership and ,Management, Seneca College - 2021
- With Honours (PSW), Centennial College- 2020
- Distinction in Leadership Award, Food Handling Certificate and Global Equity Portfolio, Centennial College-2020
Timeline
Personal Support Worker
Spectrum Healthcare
10.2023 - Current
Administrative Assistant
Sunny Crunch Foods Ltd.
01.2022 - 10.2022
Outreach Recruiter
Arrow Workforce Solutions
11.2021 - 01.2022
HR Assistant Intern-Supervisor
GAO TEK INC.
05.2021 - 08.2021
PSW Student
Revera-Living-Glynnwood (Clinical Placement)
10.2020 - 12.2020
Personal Companion
Senior Helpers
09.2020 - 08.2021
Public Health Nurse II
Department of Health (DOH)
07.2015 - 12.2019
Nurse
Zamboanga del Sur Medical Center
03.2015 - 07.2015
Technical Support Representative
Teletech
03.2013 - 03.2015
Post-Degree Certificate - Human Resources Management
Seneca College of Applied Arts And Technology
Post Secondary Diploma - Personal Support Worker
Centennial College of Applied Arts And Technology
Bachelor of Science - Nursing
La Salle University Ozamiz City
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