Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Barista

Betelihem Demeke

Personal Support Worker
Guelph,ON

Summary

Dynamic catering assistant with over three years of experience in fast-paced environments, consistently delivering exceptional service and support. Proven ability to thrive under pressure while maintaining a strong work ethic and completing tasks within tight deadlines. Excellent communication and interpersonal skills foster positive relationships with clients and team members. Committed to ensuring the highest levels of customer satisfaction through attentive service and a proactive approach to problem-solving.

Experienced support worker prepared for role in personal assistance. Skilled in providing compassionate care, managing daily tasks, and ensuring clients' well-being. Strong focus on team collaboration, adaptability, and achieving results. Reliable and capable of responding to changing needs, with expertise in communication, problem-solving, and empathy.

Janitorial professional with commitment to maintaining cleanliness and order in various settings. Proven track record of enhancing facility appearance and ensuring hygienic environment. Works well within team, adaptable to changing needs, and reliable in delivering consistent results. Proficient in using cleaning tools and supplies, with strong focus on attention to detail and thoroughness.

Overview

19
19
years of professional experience
2
2

Certifications

Work History

Personal Support Worker

CareKW
06.2023 - Current
  • Provide personal care to senior citizens and the disabled
  • Duties and Responsibilities
  • Assisted clients with their daily routine such as bathing/grooming, dressing/undressing, feeding and toileting
  • Maintained excellence in the standards of cleanliness and safety of the resident rooms and resident care areas
  • Provided meaningful resident-centered interactions and activities
  • Assured residents are safe and attended to in a timely manner
  • Specializes in Transportation and Dementia Patients
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Turned and positioned bedbound patients to prevent

bedsores and maintain comfort levels.

  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Completed regular check-ins and progress report for each client.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted residents with daily living activities, enhancing individual comfort and independence.
  • Prepares Food for clients

General Labour

Maple Leaf Foods
01.2017 - 04.2020
  • Assemble and Package Foods
  • Duties and Responsibilities
  • Identify and remove defective product and report malfunctions
  • Examined products to verify they met quality standards
  • Provide support and complete tasks as directed independently and also in a team environment
  • Ensuring compliance with best before dates

Janitor

Omni Company
01.2013 - 01.2014
  • Maintains a clean and healthy working environment
  • Duties and Responsibilities
  • Sweep, mop, scrub, dust, wax and polish furniture, windows, floors, walls, furnishings, equipment, and hardware.
  • Clean and disinfect washrooms, bedrooms and hallways
  • Move equipment and furniture
  • Remove soiled and contaminated dressings and supplies
  • Keep bathroom supplied with paper towels, and soap
  • Collect and dispose of waste and garbage

Catering Assistant

Filwuha Hotel
01.2007 - 01.2010
  • Help out in the kitchen and responsible for hygiene cleanliness within food preparation areas
  • Duties and Responsibilities
  • Demonstrated a mature, professional attitude with a commitment to excellence in customer service
  • Managed the after-event activities of moving the several wares from event place to kitchen area; cleaning the used utensils, washing the table cloths and ensure the wares and equipments are fit to be used again
  • Maintained high sanitary standards in the kitchen and serving area
  • Responsible for the maintenance of the food items and equipment
  • Stored reusable items carefully

Education

Certificate - PSW

Acadamy of Learning Career College
Guelph, ON
01.2022

Certificate - Dementia Patients

U-First!
Toronto, ON
07-2025

Skills

  • Good Communication Skills
  • Excellent attention to detail
  • Ability to work independently and work in a team
  • Speaks Amharic
  • Able to adhere to company’s Policies and Procedures
  • Able to respond quickly in emergency situations

  • Mobility assistance
  • Dementia care
  • Personal hygiene assistance
  • Daily living support
  • Nutrition support
  • Meal preparation

Accomplishments

  • Graduated from Academy of Career Learning College as a PSW in 2022
  • Graduated from U-First! 3-week online learning program for Dementia patients
  • Writes Good Emails with the help of ChatGPT
  • Ability to use mobility devices
  • Can Document Patients

Languages

English
Professional Working

Certification

  • PCW - Personal Care Worker
  • U-First! - Understanding Dementia Patients

Timeline

Personal Support Worker

CareKW
06.2023 - Current

General Labour

Maple Leaf Foods
01.2017 - 04.2020

Janitor

Omni Company
01.2013 - 01.2014

Catering Assistant

Filwuha Hotel
01.2007 - 01.2010

Certificate - PSW

Acadamy of Learning Career College

Certificate - Dementia Patients

U-First!
Betelihem DemekePersonal Support Worker