Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Tanya Horsler

Tanya Horsler

Fort McMurray,Alberta

Summary

I bring to this position years of professional experience in both communications and client centered based fields. I consistently demonstrate excellent skills in the areas of mentorship, managing various projects simultaneously, effectively communicating, and building professional relationships. I am skilled in the timely coordination of both people and materials necessary to ensure a task is completed efficiently and effectively, with great attention to detail. Proficient in the use of office technology, I can easily record, document, file and organize. Able to easily engage with a diverse range of people, I demonstrate intelligence, insight, patience, focus, dedication, compassion, and determination. I possess a thorough and varied scope of knowledge, earned through dedicated work. A recognized leader in previous positions, I am an asset to any organization that requires integrity, dedication, and commitment.

Overview

25
25
years of professional experience

Work History

Transportation Admin Support

FMPSD
01.2023 - Current
  • Monitor incoming phone calls, answer questions regarding Transportation Department and redirect calls
  • Paper filing system and electronic filing system of all transportation required documents
  • Process all written and electronic correspondence for Transportation Department
  • Maintenance of all documents and information
  • Inform all schools in Division regarding all relevant information about Transportation Department
  • Conduct oneself appropriate for individual employed by educational system that provides services to children
  • Deal tactfully with staff, students, parents and public
  • Design, setup, and maintenance of all office programs containing required information.

Server

RRC - 72 Kitchen
01.2023 - Current
  • Knowledgeable and efficient operation of point-of-sale system and payment processes including daily cash outs
  • Accountable for consistently providing a positive guest experience through personal and informative interactions
  • Ensure cleanliness of all food and beverage areas exceeds expectations through adherence with sanitation and cleaning procedures
  • Ensure superior customer service, efficiency, and professionalism
  • Respond to and resolve customers' dietary needs in a resolution focused manner
  • Take opportunities to improve upon and achieve operational excellence.

Server

Cora’s
01.2020 - Current
  • Ensure superior customer service, efficiency, and professionalism
  • Respond to and resolve customers' dietary needs in a resolution focused manner
  • Maintain an inventory of products; responsible for ordering required items
  • Securely handle financial transactions: cash, debit, and credit
  • Take opportunities to improve upon and achieve operational excellence
  • Trained new staff in customer service policies, service level standards.

Estate Administrator

Grant Thornton
01.2015 - 01.2020
  • Consistently demonstrate dynamic interpersonal skills, cultural competency
  • Maintain a positive and professional demeanor with more than 200 clients, daily
  • Able to capably provide clients with exactly what they need for a particular task
  • Consistently go above and beyond to accommodate client requests
  • Build and maintain excellent client relationships through timely responses to inquiries
  • Able to develop and implement new service protocol and guidelines.

Server

Decimal 81 Fine Dining
01.2020
  • Maintained friendly and professional manner with customers
  • Processed cash, credit payments securely; handled large financial transactions
  • Performed opening and closing duties; maintained cleanliness of restaurant
  • Supervised a staff of five, responsible for payroll, evaluations, mentoring
  • Trained new staff in customer service policies, service level standards
  • Build positive and professional relationships to strengthen business.

General Manager

Cora’s
01.2009 - 01.2015
  • Maintained employee files; ensured vital certificates/tickets were valid and up to date
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Trained, mentored, and coached new staff to meet company standards
  • Ensured compliance to provincial rules and regulations for each employee
  • Processed monthly Health and Safety Inspections and Reports
  • Maintained organized and efficient document flow through excellent planning and multitasking skills.

Restaurant Manager

McDonald’s
01.1999 - 01.2009
  • Supervised, mentored, and trained up to 75 employees; hired staff, reference checks and performance reviews, organized and coordinated scheduled
  • Ordered supplies, organized, and coordinated team events
  • Handled payroll, banking, reconciliation, and cash reports, set budgets and work schedules for crew and management team
  • Coached team members on food safety and sanitation processes, customer service, menu education and up selling techniques to drive revenue
  • Scheduled and directed staff on daily work assignments to maximize productivity
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Education

Certificate of Completion - Accounting

New Brunswick Community College
Saint John, NB

Skills

  • Superior communication skills; able to engage with diverse clientele, management
  • Specialized skill set in emergency medical and fire dispatch, bookkeeper, legal secretary
  • Work with teams to set goals and define strategies to achieve targets
  • Adept at researching, documenting data, and relaying information to stakeholders
  • Make certain that company’s short-term objectives and long-term goals are achieved
  • Motivated and organized; results oriented for both short term and long-term objectives
  • Can independently manage competing priorities in a demanding environment
  • Capable of working with team member or independently, while remaining accountable
  • Knowledge of, and connections to, community resources and agencies
  • Proficient in Microsoft Office Suite: Excel, Word, Outlook, PowerPoint, and OneNote
  • Proficient in communication and online collaboration tools
  • Adept in composing reports, data entry, and providing administrative support

Languages

English
Full Professional

Timeline

Transportation Admin Support

FMPSD
01.2023 - Current

Server

RRC - 72 Kitchen
01.2023 - Current

Server

Cora’s
01.2020 - Current

Server

Decimal 81 Fine Dining
01.2020

Estate Administrator

Grant Thornton
01.2015 - 01.2020

General Manager

Cora’s
01.2009 - 01.2015

Restaurant Manager

McDonald’s
01.1999 - 01.2009

Certificate of Completion - Accounting

New Brunswick Community College
Tanya Horsler