Patricia Amaka Nwankwo
London,ON
Summary
A passionate, client-driven, and service-oriented "social work intern" with a proven record of successful community healthcare and administrative experience committed to high-quality client support delivery and efficient operations for newcomers' successful transition and integration into the London community, I am an excellent communicator and team player with an organized, detail-oriented mindset. A compassionate professional with a special attention to detail and the ability to adapt quickly in a changing environment to meet strict deadlines Seeking to learn, grow, and excel in the social work and public health professions
Overview
6
6
years of professional experience
Work History
Personal Attendant (Personal Support Worker)
Cheshire Homes Of London Ontario
06.2016 - 08.2022
- Promoted client independence via the provision of excellent personal care within the clients' residence during periods of incapacitation and convalescence
- Developed and maintained great working relations with clients, families, staff and multi-disciplinary team using effective communication and client care approach to foster and promote high standards of healthcare
- Promoted exceptional quality care by efficiently assessing, reporting, and following up on observations regarding clients' clinical conditions
- Provided empathic respite and palliative care for clients on time and in a sensitive and respectful manner
- Assisted clients with medication administration, changing non-sterile dressings, meal preparation and feeding while ensuring accurate records
- Operated all types of lifts for resident transfer using in depth knowledge of safe lift procedures
Administrative Assistant
Joint Admissions and Matriculation Board (JAMB)
- Provided administrative support to the Revenue Officer and the State Coordinator which fostered the smooth and effective operation of the activities of the state office
- Participated in data research, collection, analysis and despatch for the successful conduct of JAMB examinations
- Compiled, reviewed and prepared accurate reports
- Screened calls, took messages, responded to enquiries and requests for information ensuring efficient and timely flow of information
- Provided prompt and courteous service to candidates and the public including timely conflict resolutions, maintaining the good image of the board at all times and ensure excellent customer satisfaction
- Assisted in coordinating seminars in schools and provided materials/information for successful examinations, ensuring proper dissemination and understanding of information and guidelines
- Represented the Board at institutional seminars in line with the board's operational policies and procedures
- Supervised and facilitated the smooth conduct of JAMB examinations through excellent team work, good judgment, problem solving and organizational skills
Administrative Clerk
Joint Admission and Matriculation Board (JAMB)
- Sold examination materials to candidates and provided support to assist them in their institution and course choices
- Maintained accurate record of stock and sales, paying keen attention to accuracy and detail, fostering consistently up-to-date record keeping
- Prepared cash for daily bank deposits and rendered daily after-sales account to the Revenue Officer to ensure proper accountability and feedback
- Received, processed, and ensured complete, up to date and accurate admission documentations of applicant
- Sorted and despatched submitted application documents to the head office with emphasis on proper record documentation and meeting tight deadlines
Independent Life Insurance Agent
American Income Life Insurance Company
- 01.2014
- Scheduled appointments over the phone with clients and referrals, to maintain an efficient schedule and receive feedback regarding insurance products and quality assurance
- Updated clients and referrals with AIL programs, insurance policies and benefits paid, increasing customer satisfaction and company sales
- Assisted clients to enroll in additional eligible programs based on clients' financial need changes by demonstrating excellent product knowledge, effective communication and negotiation skills
- Updated clients' information and policies through calls and visits to eliminate coverage gaps and ensure up to date and accurate client data
Education
Bachelor of Arts - Social Worker
Dalhousie University
Halifax, NS09.2024
Honours Diploma - Personal Support Worker Diploma
Medix College of Healthcare
London, ON06.2015
Honours Diploma in Executive Administration - Executive Administration
Westervelt College
London, ON06.2014
Bachelor of Science - Government And Public Administration
Abia State University
Uturu, Abia State, Nigeria09.2003
Skills
- Working knowledge of Ontario Healthcare System (home and community care) and Medical Terminology
- Proven ability to accurately input data, set up appointments, resolve scheduling conflicts and manage calendar efficiently
- Established aptitude to work efficiently with patients, families, and providers, as well as all levels of staff and multi-disciplinary teams
- Excellent interpersonal, written, and verbal communication skills committed to patient care excellence
- Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook, Internet and E-mail
- Demonstrated ability to organize, resolve conflicts and effectively manage the flow of information and data
- Unique ability to think critically, exercise good judgement and solve problems
- Responsible, trustworthy and committed to organizational goals and objectives
- A valid driver's License and reliable transportation
- Records Management
- Supportive Personality
- Compassionate Care
- Bilingual English, broken English and Igbo languages
Career Target
BSW STUDENT PLACEMENT
Languages
English
Full Professional
Igbo
Native or Bilingual
Broken English
Full Professional
Timeline
Personal Attendant (Personal Support Worker)
Cheshire Homes Of London Ontario
06.2016 - 08.2022
Administrative Assistant
Joint Admissions and Matriculation Board (JAMB)
Administrative Clerk
Joint Admission and Matriculation Board (JAMB)
Independent Life Insurance Agent
American Income Life Insurance Company
- 01.2014
Bachelor of Arts - Social Worker
Dalhousie University
Honours Diploma - Personal Support Worker Diploma
Medix College of Healthcare
Honours Diploma in Executive Administration - Executive Administration
Westervelt College
Bachelor of Science - Government And Public Administration
Abia State University
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