Wendy Smyth
Lethbridge,AB
Summary
Driven professional with a proven track record at Alberta Health Services, and Covenant Health. Adept in medical records maintenance and patient scheduling, showcasing exceptional verbal communication and collaboration skills. Enhanced patient care through meticulous administrative support and efficient healthcare software knowledge, contributing to a streamlined patient registration process and improved data accuracy.
Overview
27
27
years of professional experience
Work History
Administrative Support III
Alberta Health Services
Lethbridge, AB
05.2024 - Current
- Updated patient information and insurance details for accurate electronic medical records.
- Use of Connect Care to schedule appointments, register patients and other functions as needed
- Maintains strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
Unit Clerk
Covenant Health, St. Michaels Health Care Centre
Lethbridge, AB
02.2023 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided clerical support, addressing routine, and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
Family Support Specialist
You Turn Coaching And Consulting
Lethbridge
01.2015 - 06.2022
- Enhanced family well-being by providing comprehensive support services and resources.
- Assisted families in navigating complex social service systems to access needed supports and benefits.
- Developed personalized service plans for each family to address their specific needs and goals.
- Empowered parents by providing education on child development milestones, effective discipline strategies, and age-appropriate activities.
- Connected families with appropriate community resources for financial, emotional, and educational assistance.
- Advocated for families within various organizations, ensuring their voices were heard and needs were met.
- Facilitated group workshops focused on topics such as parenting skills, budgeting, stress management, and selfcare.
- Lead individualized and group counseling sessions with children and families.
Educational Assistant
Lethbridge District 51
Lethbridge, AB
04.2018 - 02.2020
- Provided support to help students with special needs learn and grow.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
Licensed Practical Nurse
Vancouver Coastal Health
Vancouver, BC
10.1997 - 01.2002
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
Education
Bachelor of Arts - Social Work
University of Lethbridge
Calgary, AB05.2027
No Degree - Unit Clerk Diploma
Lethbridge College
Lethbridge, AB02.2023
No Degree - Licensed Nursing
British Columbia Institute of Technology
Burnaby, BC05.1997
Skills
- Verbal Communication
- Medical Terminology
- Medical Records Maintenance
- Reception Management
- Electronic Charting
- Patient Scheduling
- Records Scanning
- Transcribing orders
- Document Management
- Strong Organization
- Arranging transportation
- Healthcare Software Knowledge
- Problem-Solving
- Time Management
- Clerical Support
- Customer Service
- Appointment Scheduling
- Data Entry
- Computer Proficiency
- Adaptable and Flexible
- Collaboration and Teamwork
- Critical Thinking
- Order Purchasing
- Outpatient Procedures
- Epic Systems
- Insurance Verification
- Patient Health Information Access
- Multitasking and Organization
- Positive Attitude
- Phone and Email Etiquette
- Administrative Support
Timeline
Administrative Support III
Alberta Health Services
05.2024 - Current
Unit Clerk
Covenant Health, St. Michaels Health Care Centre
02.2023 - Current
Educational Assistant
Lethbridge District 51
04.2018 - 02.2020
Family Support Specialist
You Turn Coaching And Consulting
01.2015 - 06.2022
Licensed Practical Nurse
Vancouver Coastal Health
10.1997 - 01.2002
Bachelor of Arts - Social Work
University of Lethbridge
No Degree - Unit Clerk Diploma
Lethbridge College
No Degree - Licensed Nursing
British Columbia Institute of Technology