Teresa Joy Capitan
Red Deer,AB
Summary
A goal oriented and career driven individual seeking for an opportunity to leverage my skills and abilities and start a career path. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
7
7
years of professional experience
Work History
ADMINISTRATIVE SUPPORT III
Alberta Health Services
04.2021 - Current
- Provide administrative support for both Home Care and Public.
- Navigate through different clinical software (Meditech, AVBS, Connect Care, Netcare / Person Directory)
- Provide support to maintain accurate vaccine inventory for Public Health.
- Supporting case managers for home care to send service authorization to vendors
- Support on building clinic for public health within Central Zone
- Safeguarded confidential information by maintaining organized filing systems for both physical and digital records.
- Contributed to positive work environment by offering friendly assistance to colleagues when needed, promoting teamwork within office setting.
- Managed high-volume phone lines, directing calls to appropriate personnel and ensuring prompt customer service.
- Streamlined data entry processes, resulting in more accurate record-keeping and easier access to information.
- Reduced errors in documentation by implementing thorough proofreading and editing procedures for all outgoing communications.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
CONCIERGE/RECEPTIONIST
ASPEN RIDGE BY REVERA
07.2021 - 11.2021
- Assisted home care residents with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maximized resident's satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Coordinated transportation arrangements for residents.
CASHIER
WALMART CANADA
08.2018 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
TEAM MEMBER / FOOD COUNTER ATTENDANT
BURGER KING
03.2017 - 06.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
MEDICAL OFFICE ASSISTANT
HEVLOC FAMILY MEDICAL CLINIC
07.2018 - 01.2019
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used EMR (Med Access) to schedule appointments for doctor visits and procedures.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
Education
Certificate - Pre-Health Sciences
Red Deer Polytechnic
Red Deer, AB04.2024
Diploma - Medical Office Assistant / Health Unit Coordinator
Academy of Learning
Red Deer, AB07.2018
High School Diploma -
Ecole Secondaire Notre Dame High School
Red Deer, AB06.2016
Skills
- Scheduling appointments
- Office Administration
- File Organization
- Calendar Management
- Records Management
- Verbal Communication
- Document Scanning
- Inventory Management
- Administrative Support
- Professional and mature
- Documentation and Recordkeeping
- Filing and data archiving
- Multi-line phone proficiency
- Strong Problem Solver
- Supply Restocking
- Inventory Replenishment
- Microsoft Office Literate
- 50 NWPM
Timeline
CONCIERGE/RECEPTIONIST
ASPEN RIDGE BY REVERA
07.2021 - 11.2021
ADMINISTRATIVE SUPPORT III
Alberta Health Services
04.2021 - Current
CASHIER
WALMART CANADA
08.2018 - 07.2021
MEDICAL OFFICE ASSISTANT
HEVLOC FAMILY MEDICAL CLINIC
07.2018 - 01.2019
TEAM MEMBER / FOOD COUNTER ATTENDANT
BURGER KING
03.2017 - 06.2021
Certificate - Pre-Health Sciences
Red Deer Polytechnic
Diploma - Medical Office Assistant / Health Unit Coordinator
Academy of Learning
High School Diploma -
Ecole Secondaire Notre Dame High School
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