Wendy Santin
Red Deer,AB
Summary
Safety-minded Opthalmic / Medical assistant delivering exceptional care and respect to all patients. Detail-oriented employee providing assistance and support to physicians for special procedures. Ready for new position with growing organization dedicated to quality patient service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ophthalmic Technician
Orbit Eye Centre
11.2021 - 04.2023
- Improved patient satisfaction by providing efficient and accurate diagnostic testing.
- Enhanced clinic operations by assisting with patient scheduling, billing, and recordkeeping.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Contributed to the success of eye surgeries by preparing patients and ensuring proper pre-operative procedures were followed.
- Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
Optometrist Assistant
FYidoctors
10.2018 - 11.2021
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Enhanced practice efficiency by maintaining accurate electronic medical records for all patients.
- Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Streamlined office processes by coordinating insurance billing and maintaining up-to-date information on coverage changes.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
- Strengthened relationships with returning patients through personalized attention to individual needs during visits.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Education
Diploma - Medical Office Assistant With HUC
Academy of Learning College
Red Deer05.2018
High School Diploma -
École Lindsay Thurber Comprehensive High School
Red Deer05.2015
Skills
- Patient Care
- Ophthalmic Equipment Expertise
- Appointment Management
- Diagnostic Testing
- Medical History Documentation
- Pre/Post surgical care
- Contact Lens Fitting
- Visual Field Testing
- Visual Acuity Testing
- Patient Assessment
- Physician Assistance
- Visual Prescreening
Certification
- CPR Level C - AED
- AHS Orientation Certificate
- Driver's License full Class 5
- Criminal Record Check
- Child and Family Service Check
- 50 WPM Certificate
Timeline
Ophthalmic Technician
Orbit Eye Centre
11.2021 - 04.2023
Optometrist Assistant
FYidoctors
10.2018 - 11.2021
Diploma - Medical Office Assistant With HUC
Academy of Learning College
High School Diploma -
École Lindsay Thurber Comprehensive High School
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