Christine Lauzon
Summary
I have exceptional communication and problem-solving skills. I provide enhanced patient experiences through efficient and meticulous management of electronic health records. I am a dedicated administrative professional with experience in fast-paced office settings and I work well under pressure. I am a hardworking team player with expertise in completing various clerical tasks and offering staff support. I am Responsible, punctual and a productive individual.
Overview
12
12
years of professional experience
Work History
Surgical Coordinator
Orbit Eye Centre
02.2024 - Current
- Support pre-operative assessments by gathering necessary documentation and information from patients.
- Communicated effectively with patients regarding surgery preparation, post-operative care, and follow-up appointments.
- Updated electronic health records to reflect changes in patient status or procedure details promptly.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care during surgical booking appointments. Also providing patients with all necessary paperwork for their upcoming surgeries. Answering questions related to the pre and post surgical experience in a compassionate empathetic conversation.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Conducted thorough chart preparation prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures to make sure our multi doctor surgical team has all required information
- Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
- Manage all post operative reports. Sent updated consults to appropriate doctors, entered all surgical notes into patients charts. Also ensuring that all doctors have the correct billing in a timely manner.
- Managed the pager for on call for our doctor. By triaging and managing all information accordingly
Medical Receptionist
Orbit Eye Centre
08.2018 - 02.2024
- Maintained cleanliness and organization of reception area, enhancing overall patient experience.
- Developed familiarity with EMR systems, improving data entry accuracy and retrieval efficiency. After transferring from medical charts.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments prior to getting Accuro
- Called patients with appointment reminders and sent emails.
- Managed the on call pager for our doctor. Triaging and managing all information accordingly
- Managed patient scheduling and appointment confirmations, ensuring efficient office operations. For a multi doctor clinic
Medical Office Assistant
La Vita Medical
08.2014 - 08.2018
- Assisted in scheduling patient appointments, optimizing daily operations and reducing wait times.
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- Coordinated communication between patients and medical staff, enhancing overall patient experience
- Maintained inventory of medical supplies, contributing to efficient clinic operations and cost management.
- Supported front desk operations by handling inquiries and managing incoming calls.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and for accurate electronic medical records, also to schedule appointments for doctor visits and procedures.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments, along with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Medical Receptionist
Humana Medical
08.2013 - 08.2014
- Managed patient scheduling and appointment confirmations, ensuring efficient office operations.
- Processed patient intake forms, verifying information and maintaining accurate electronic health records.
- Assisted patients with insurance inquiries, facilitating smooth communication with billing departments.
- Handled multi-line phone system, addressing inquiries and directing calls to appropriate staff members.
- Provided administrative support during peak hours, adapting quickly to changing office demands.
- Helped patients complete necessary medical forms and documentation
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Medical Office Administrion - Medical Office Administration
Cdi College
Calgary, AB06.2013
Skills
- Great communication skills
- Multi-tasking
- Performs well under pressure
- Problem-solving
- Adaptable to change
Languages
English
Full Professional
Timeline
Surgical Coordinator
Orbit Eye Centre
02.2024 - Current
Medical Receptionist
Orbit Eye Centre
08.2018 - 02.2024
Medical Office Assistant
La Vita Medical
08.2014 - 08.2018
Medical Receptionist
Humana Medical
08.2013 - 08.2014
Medical Office Administrion - Medical Office Administration
Cdi College
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