SKYLAR HOLDSTOCK
Red Deer,AB
Summary
Motivated team player experienced in providing exceptional customer service. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges with dedication and enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
RMT
Helga's Massage and Wellness Clinic
03.2025 - Current
- Delivered personalized massage therapy sessions, addressing individual client needs and preferences.
- Maintained accurate client records to track progress and tailor treatments effectively.
- Educated clients on self-care practices and post-treatment recommendations for optimal recovery.
- Implemented new massage techniques that improved client satisfaction and retention rates.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
Customer Service Representative
Trail Appliances
06.2019 - 02.2025
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Assisted with training and mentoring new team members.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Processed orders and detailed transaction information to customers.
- Made appropriate account corrections to resolve customer problems.
Seasonal Worker
Lush Handmade Cosmetics
10.2018 - 01.2019
- Maintained an organized, clean, safe working environment by following company safety standards.
- Organized store displays according to corporate guidelines for maximum visibility and appeal.
- Built strong relationships with customers through friendly interactions.
Waitress
Piccolo's Pizza
06.2013 - 09.2018
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Thoroughly cleaned assigned station before end of shift including wiping down surfaces and stocking items as needed.
- Restocked condiments, silverware, and napkins throughout the shift as needed for optimal guest satisfaction.
- Obtained food and drink orders using standard order pad or memorization.
- Carried dirty plates and silverware to kitchen, expediting dishwashing process.
- Delivered exceptional customer service in high-volume dining environment.
Education
Registered Massage Therapist -
ACMT
Red Deer, AB02.2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Flexible and adaptable
- Dependable and responsible
- Active listening
Languages
English
Certification
- Professional Cupping Therapies, Whole Health Institute of Cupping & Complimentary Therapies, May 31, June 1 2025
- Vodder MLD Level 1, Practical, April 7-10 2025
Timeline
RMT
Helga's Massage and Wellness Clinic
03.2025 - Current
Customer Service Representative
Trail Appliances
06.2019 - 02.2025
Seasonal Worker
Lush Handmade Cosmetics
10.2018 - 01.2019
Waitress
Piccolo's Pizza
06.2013 - 09.2018
Registered Massage Therapist -
ACMT
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