Diana Mendoza
Calgary,AB
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
10
10
years of professional experience
Work History
Ophthalmic Clinical Assistant
Orbit Eye Centre
07.2023 - Current
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Maintained up-to-date patient records with medical histories and test results.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Ophthalmic Technician
Orbit Eye Centre
05.2023 - Current
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Medical Administrator
TLC Laser Eye
10.2020 - 05.2023
- Maintaining patient databases and updating information aligned with clinic and HIPAA protocols effectively managing the lifecycle of a file from creation to closing
- Educating patients about medications, procedures and physician's instructions while offering comfort
- Scheduling and confirming medical appointments, including consultation, surgery, and post- operative appointments
- Documenting patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Preparing specialized treatments and entering information in patient records and charts for following surgery such as SBK, PRK, RLE, PIOL, YAG
- Preparing day-end reports stating patient information, choice in technology and payment methods
- Answering all incoming calls, and respond to caller's inquiries in positive, professional manner
Medical Administrator
( Lasik MD) Vision Group Canada
12.2014 - 06.2020
- Managing patient care by collecting and verifying insurance, completing new patient forms and updating patient databases accurately
- Performing complex schedule management including booking for 5 surgeons and using prioritization based on urgency
- Providing data management services ensuring patient details were accurate and complete which resulted in error minimization
- Increasing patient retention by greeting incoming patients with a professional approach and provided friendly, knowledgeable assistance
- Relaying messages for staff and management to facilitate open and accurate communication
- Providing administrative support to team members, including making copies, sending faxes, organizing documents, and other tasks to assist the team
Surgical Counselor
(Lasik MD) Vision Group Canada
04.2014 - 06.2020
- Training new hires on clinic processes, business protocols and procedures to facilitate consistent and seamless company operations
- Preparing cash deposits up to $12,000 with zero discrepancies
- Balancing days from total up to $84,000 in total surgery revenue with zero discrepancies
- Creating invoices and medical information cards to coordinate patient information for billing and insurance processing
- Completing in depth monthly clinic audits to ensure the clinic and policies were updated consistently
- Preparing technical treatments and entered information in patient records and charts for surgery such as: LASIK, ALL-LASER, PRK, CXL, RLE, PIOL, YAG
Clinical Counselor
(Lasik MD) Vision Group Canada
04.2014 - 06.2020
- Providing in depth information to patients regarding surgery pricing & available financing plans offered by LASIK MD
- Developing spreadsheets (via Microsoft Excel) for daily, weekly, and monthly reporting for clinic reports
- Building long lasting client relationships by using active listening and recommending treatment to patients based on medical needs and preferences
- Assisting in project coordination efforts by tracking all deadlines, following up on tasks and creating plans
- Training new hires with regards to business best practices, services provided and sales methods
Clinical Assistant
( Lasik MD) Vision Group Canada
04.2014 - 06.2020
- Conducting detailed patient interviews to gather health history, vital signs, and information about current medical concerns
- Accurately setting up and operating specialized semi-automated medical equipment to conduct preoperative and post-operative testing
- Providing file management services including entering sensitive medical information into the electronic medical records
- Completing appropriate examinations to communicate status updates and consult for second opinions to the interdisciplinary care team
- Effectively answered all patient questions and navigated concerns, directly impacting sales targets
Education
Bachelor of Child Studies - Early Learning and Child Care
Mount Royal University
Bachelor of Child Studies - Child and Youth Counselling
Mount Royal University
Skills
- Office Health Records Preparation
- Word Processing Software
- Excel
- Project coordination
- Medical History Recording
- Staff Training
- Operational Records Maintenance
- Timely Processing
- Patient Relations
- Business Correspondence
- Diligent Follow Through
- Spanish Fluency
Timeline
Ophthalmic Clinical Assistant
Orbit Eye Centre
07.2023 - Current
Ophthalmic Technician
Orbit Eye Centre
05.2023 - Current
Medical Administrator
TLC Laser Eye
10.2020 - 05.2023
Medical Administrator
( Lasik MD) Vision Group Canada
12.2014 - 06.2020
Surgical Counselor
(Lasik MD) Vision Group Canada
04.2014 - 06.2020
Clinical Counselor
(Lasik MD) Vision Group Canada
04.2014 - 06.2020
Clinical Assistant
( Lasik MD) Vision Group Canada
04.2014 - 06.2020
Bachelor of Child Studies - Early Learning and Child Care
Mount Royal University
Bachelor of Child Studies - Child and Youth Counselling
Mount Royal University
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