Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
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Wen Song

Kelowna,BC

Summary

My name is Kyle, also known as Wen Song. I'm a first-year student at the University of British Columbia Okanagan campus, recently stepping into my second year. My journey thus far has been enriched by valuable work experiences in the service industry. I've served as a Front Desk attendant at a sports club and contributed to the efficiency of McDonald's restaurants in roles ranging from customer service to kitchen assistance.

Interacting with customers and addressing their needs has been both challenging and fulfilling. It required me to be attentive, responsive, and adept at finding solutions to various issues. Throughout these roles, I maintained a positive attitude, readily adapting to different situations, and consistently striving for excellence in every task I undertook.

Overview

2
2
years of professional experience

Work History

Kitchen Helper

Golden Island Restaurant LTD
09.2023 - 04.2024
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
  • Assisted chefs with various cooking tasks, contributing to the creation of diverse and delicious menu items for satisfied patrons.

Front Desk Receptionist

Bactivebadminton Club
02.2023 - 05.2023
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.

McDonald's Waiter

McDonalds
10.2022 - 01.2023
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Trained new employees to perform duties.
  • Explained menu items, describing ingredients and cooking methods upon request.

Education

Bachelor of Management -

University of British Columbia, Okanagan Campus
Kelowna, BC
05.2027

High School Diploma -

Beijing World Youth Academy
Beijing
05.2022

Skills

  • Call Answering and Routing
  • Customer Service
  • Effective Planning
  • Fluent in English and Chinese
  • Warm and Friendly
  • Quicker Learner
  • Helpful
  • Microsoft 365
  • Computer and data science

Affiliations

  • Opened a table tennis club
  • Joined the lost and found club
  • Joined the basketball club
  • Rural area Assistance
  • Joined the Duke adventure

Accomplishments

  • Global social leaders: 2020 Second Prize
  • Global Social Leaders: 2019, Third prize
  • 2020 Cambridge upper secondary science: Bronze
  • Award in the sustainability competition
  • 5 km cross-country competition No 14(out of 300)
  • Basketball World cup 1st place

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Japanese
Limited Working

Timeline

Kitchen Helper

Golden Island Restaurant LTD
09.2023 - 04.2024

Front Desk Receptionist

Bactivebadminton Club
02.2023 - 05.2023

McDonald's Waiter

McDonalds
10.2022 - 01.2023

Bachelor of Management -

University of British Columbia, Okanagan Campus

High School Diploma -

Beijing World Youth Academy

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Wen Song