ALBERT J. LAFFERTY
Yellowknife,Canada
Summary
Dedicated and focused with several years of proven customer service and leadership experience. Excels at prioritizing and completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility. Excellent work ethic and strength in boosting company morale. Known for working effectively in a company team environment. Also worked with Municipal councils, First Nations and elected officials, and boards and committees at local, regional, and territorial levels.
Overview
18
18
years of professional experience
Work History
Kitchen Helper
Camp Catering
Yellowknife, NWT
01.2023 - Current
- Move and Organize Products
- Prepare foods.
- Organize and stock store foods.
- Sandwich Preparations.
- Serve on the Line
Flight Attendant
Canadian North
Yellowknife, NWT
01.2007 - 01.2022
- Attended to passengers and provided a high level of customer service throughout every flight by greeting each passenger and providing information about airline procedures, seat locations, and inflight services
- Maintained all emergency equipment to ensure safety by verifying that fire extinguishers and oxygen systems are in working order, first-aid kits are fully stocked, and all items are easily located
- Assisted passengers in an emergency by announcing and/or demonstrating the use of seat belts, flotation devices, oxygen masks, and emergency exits
- Prepared the plane for takeoff and landing following standard procedures such as walking the aisles to ensure luggage is stowed securely and all passengers have complied with appropriate federal regulations
- Conducted periodic trips through the cabin during flights to serve food and beverages, assisted passengers with lights, provided pillows and blankets, and responded to any questions or requests in a timely and safe manner
- Prepared detailed reports following every flight including information on departure and destination locations, number of passengers, food and beverage sales, inventories of various hospitality items, condition of all cabin equipment, and accounts of any passenger issues
Education
Food Handler Certificate -
Canadian Institute of Food Safety
Moncton, NB01.2022
Leadership Course -
Banff Executive Leadership Inc
Banff, AB01.2006
Local Government Citation Program - A Series of Seminars
University of Alberta
Edmonton, AB01.1994
Certificate in Municipal Administration -
St. Lawrence College
Kingston, ON01.1987
Diploma in Public and Business Administration -
Aurora College
Fort Smith, NWT01.1986
Skills
- Exceptional time management
- Organizational skills
- Self-motivated
- Multitasking
- Strong communication
- Customer service
- Greeting customers
- Answering phone calls
- Ability to handle multiple assignments
- Multicultural interaction
- Events coordination
- Administrative duties
Memberships Community Service Recognitions
- Previous Member, Local Government Administrators of Alberta
- Indigenous Metis Descendant, Fort Providence Métis Community – NWT regions
- Previous Director of the Big River Tourism Association – Hay River Area
- Volunteer Board Member - Big River Service Centre LP. - Commercial Retail
- Excellence in Aboriginal Leadership Award, 2007
- Long Term Public Service Award, Inc. Hamlet of Fort Providence, 2006
- Recipient of the Norm McLeod Award, 1990, The Norm McLeod award is for outstanding proficiency in municipal administration. Recipients of this award are honored by their colleagues in the Association of Municipal Administrators of the Northwest Territories (LGANT).
Timeline
Kitchen Helper
Camp Catering
01.2023 - Current
Flight Attendant
Canadian North
01.2007 - 01.2022
Food Handler Certificate -
Canadian Institute of Food Safety
Leadership Course -
Banff Executive Leadership Inc
Local Government Citation Program - A Series of Seminars
University of Alberta
Certificate in Municipal Administration -
St. Lawrence College
Diploma in Public and Business Administration -
Aurora College
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