Arham Syed
St. John's
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Kitchen Helper
G.B. Catering
06.2024 - 09.2024
- Support our culinary team by preparing and assisting with food preparation tasks. Responsibilities include cutting vegetables and meat, preparing vegetable soups, rice, and gravy, and helping with serving and event setup. Served up to 450 people 3 times a day.
Remote Customer Service Agent
Foundever
01.2024 - 06.2024
- Enhanced customer satisfaction with fast, knowledgeable service. Answered inbound calls to handle various concerns, set appointments and close sales. Met personal, team and company goals in customer service environment. Documented, researched and resolved customer service issues. Conducted outbound calls to follow up on previous purchases or provide additional support if necessary. Managed approximately 60 calls per day.
Overnight Stocker/Sales Associate
Bath and Body Works
09.2023 - 12.2023
- Sorting and organizing products by category. Replenishing items on shelves in an organized manner. Organizing storage areas and maintaining cleanliness. Removed cardboard and pallets and replaced overstock to keep sales floor and stockroom organized and tidy. Reported new products or part numbers for entry into the company database.
Sales Floor Associate
Walmart
04.2022 - 04.2023
- Greeting and assisting customers in a friendly and helpful manner. Cross-trained in multiple customer-facing and back-end positions to meet store needs. Staying informed about the features and benefits of the products being sold. Monitoring and maintaining the overall appearance of the store. Processed customer transactions with POS register system to accurately handle cash, card and mobile payments.
Education
Computer Science
Memorial University of Newfoundland
12.2027
Information Technology
New World International School
04.2021
Skills
- Food handling
- Chef support
- Food preparation
- Problem resolution
- Call center experience
- Computer proficiency
- Retail experience
- Cash management
- Merchandise presentation
- POS software
Timeline
Kitchen Helper
G.B. Catering
06.2024 - 09.2024
Remote Customer Service Agent
Foundever
01.2024 - 06.2024
Overnight Stocker/Sales Associate
Bath and Body Works
09.2023 - 12.2023
Sales Floor Associate
Walmart
04.2022 - 04.2023
Information Technology
New World International School
Computer Science
Memorial University of Newfoundland
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