VIRTI SHAH
Sarnia,Canada
Summary
Motivated professional seeking a full-time position with a reputable company to leverage skills and experiences for the organization\'s success. Committed to excellence, continuously expanding knowledge for personal and professional growth. Eager to bring expertise to a dynamic team and make a significant impact.
Overview
5
5
years of professional experience
Work History
Payments and Rewards Representative
PC Financial
07.2020 - 09.2023
- Account Management: Assisted clients in opening various types of bank accounts, ensuring tailored solutions to meet individual financial needs.
- Client Onboarding: Streamlined the account setup process, providing thorough guidance on documentation and funding options.
- Credit Solutions: Evaluated client financial profiles to recommend suitable credit card products, enhancing their purchasing power and rewards potential.
- Mobile App Training: Conducted user-friendly tutorials on the PCFinancial mobile application, empowering clients to manage accounts, pay bills, and set up direct deposits efficiently.
- Financial Education: Championed financial literacy by delivering workshops on budgeting, saving, and responsible credit use, fostering informed decision-making.
Sales Representative
Kognitive Marketing
05.2019 - 03.2020
- Credit Card Issuance: Facilitated the application and issuance of Triangle Mastercards and Canadian Tire Gas Station Advantage Mastercards, enhancing customer access to rewards and financing options.
- Client Education: Guided clients through the process of understanding credit card terms and conditions, ensuring they make informed financial decisions.
- Payment Instruction: Demonstrated effective methods for clients to pay their credit card bills, including online payments, automatic withdrawals, and in-store options, promoting responsible credit management.
- Reward Program Promotion: Explained the benefits and features of the reward programs associated with issued credit cards, driving customer engagement and satisfaction.
- Support and Follow-Up: Provided ongoing support and follow-up with clients to address questions about their credit cards and payment processes, fostering long-term relationships
Entrepreneurship Intern
CUBE Lambton College
05.2019 - 09.2019
- Business Setup Support: Assisted entrepreneurs in the Lambton region by providing contact information for financial institutions and facilitating meeting spaces.
- Social Media Management: Managed social media accounts for the CUBE department at Lambton College, enhancing online presence and engagement.
- Appointment Coordination: Organized and managed appointments for entrepreneurs through email communication, ensuring efficient scheduling and follow-up.
Customer/Operations Service Ambassador
Best Buy
08.2018 - 01.2019
- Terminal Management: Oversaw the operation and maintenance of credit/debit card terminals, ensuring seamless transaction processing and minimizing downtime.
- Cash Drawer Oversight: Managed cash drawers with accuracy, conducting regular reconciliations to ensure financial integrity and prevent discrepancies.
- Sales of Protection Plans: Successfully promoted and sold Geek Squad protection plans on electronic items, enhancing customer satisfaction and providing peace of mind for purchases.
- Customer Engagement: Engaged with customers to explain the benefits of protection programs, driving sales through personalized recommendations and addressing concerns.
- Technical Troubleshooting: Assisted in troubleshooting payment terminal issues, providing quick resolutions to maintain efficient transaction flow.
- Training and Support: Provided training to team members on terminal operations and cash management best practices, fostering a knowledgeable and effective sales environment.
Education
Master's degree in Business Management -
Lambton College
Sarnia, N7501.2020
Skills
- Sales
Languages
English
Full Professional
HINDI
Full Professional
GUJARATI
Native or Bilingual
Personal Information
Title: PAYMENTS AND REWARDS REPRESENTATIVE
Timeline
Payments and Rewards Representative
PC Financial
07.2020 - 09.2023
Sales Representative
Kognitive Marketing
05.2019 - 03.2020
Entrepreneurship Intern
CUBE Lambton College
05.2019 - 09.2019
Customer/Operations Service Ambassador
Best Buy
08.2018 - 01.2019
Master's degree in Business Management -
Lambton College
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