Summary
Work History
Education
Skills
Languages
Community Service
Timeline
Generic

Victor Arigbe

Ottawa,Canada

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Payments and rewards representatives

PC Financial
  • Investigated and resolved customer inquiries related to payments and rewards
  • Collaborated with cross-functional teams to improve payment processes and systems
  • Assisted in the development and implementation of reward programs to increase customer engagement
  • Developed and maintained strong relationships with clients, ensuring customer satisfaction and loyalty
  • Regularly updated product knowledge to stay informed about new features and benefits
  • Successfully achieved and exceeded sales targets for PC Mastercard and PC Money Account products.

Healthcare Customer Service Representative

River House
  • Monitored departments to enforce compliance with current healthcare laws and regulations
  • Collaborated with facility administrator to evaluate emerging industry trends and technology
  • Expanded programs into new areas to advance research and enhance adult healthcare
  • Drafted reports to illustrate operational metrics and forecasted needs
  • Supported HR in talent acquisition with recruitment and hiring recommendations
  • Improved staff retention and satisfaction by communicating expectations and delivering timely performance reviews
  • Kept detailed records of medical and office supplies stock.

Customer Service Representative

Steerling Bank PLC
  • Answered inbound calls to greet and assist customers with various needs and questions
  • Opened customer accounts by recording account information
  • Assisted members in managing online services to help achieve daily banking needs at home
  • Determined customers' financial services needs to prepare proposals to sell services addressing needs
  • Researched, troubleshot and resolved customer and internal inquiries to maintain satisfaction levels
  • Supported customers by coordinating special actions like ordering new bank cards and personal checks
  • Met sales quotas consistently by discussing bank products with customers
  • Collected payments for mortgages, loan balances, and public utilities on behalf of bank customers
  • Smoothly opened, closed, and updated accounts and savings plans for customers
  • Identified mistakes leading to discrepancies in records, taking action to prevent reoccurrence
  • Developed relationships with customers, suggested suitable bank services and met banking needs.

Contact Center Team Leader

TD Bank
01.2024 - Current
  • Educated customers about billing, payment processing and support policies and procedures.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded proactively and positively to rapid change.
  • Cross-trained and backed up other customer service managers.
  • Conducted regular performance evaluations of team members to provide constructive feedback on strengths and opportunities for growth.
  • Established a culture of continuous improvement within the contact center, encouraging team members to share ideas on how to enhance operational efficiency or improve customer experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.

Education

B.Ed Adult Education -

University of Benin
11.2028

Master of Science: International Tourism & Hospitality -

Ulster University
09.2022

Skills

  • Payment Processing: Proficient in handling various payment methods and systems
  • Customer Service: Exceptional communication and interpersonal skills
  • Financial Analysis: Strong analytical skills for auditing and financial assessments
  • Rewards Program Management: Experience in developing and managing customer reward initiatives
  • Problem Solving: Proven ability to address and resolve complex issues efficiently
  • Sales and Negotiation: Proven ability to meet and exceed sales targets
  • Product Knowledge: In-depth understanding of Product Customer Relationship Management
  • Team Collaboration: Working effectively with internal teams to achieve common goals
  • Market Research: Keeping abreast of industry trends and competitor products
  • Problem Solving: Addressing customer concerns and finding solutions

Languages

Fluent in English

Community Service

  • Plan international save the girl child campaign, Volunteer, 2023, Current
  • Belfast social care trust, Volunteer, 2021, 2022, Dementia awareness
  • National Association of Nigeria students, Volunteer, 2017, 2018, Special duties

Timeline

Contact Center Team Leader

TD Bank
01.2024 - Current

Payments and rewards representatives

PC Financial

Healthcare Customer Service Representative

River House

Customer Service Representative

Steerling Bank PLC

B.Ed Adult Education -

University of Benin

Master of Science: International Tourism & Hospitality -

Ulster University

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Victor Arigbe