Victor Arigbe

Ottawa,Canada

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Payments and rewards representatives

PC Financial

Investigated and resolved customer inquiries related to payments and rewards
Collaborated with cross-functional teams to improve payment processes and systems
Assisted in the development and implementation of reward programs to increase customer engagement
Developed and maintained strong relationships with clients, ensuring customer satisfaction and loyalty
Regularly updated product knowledge to stay informed about new features and benefits
Successfully achieved and exceeded sales targets for PC Mastercard and PC Money Account products.

Healthcare Customer Service Representative

River House

Monitored departments to enforce compliance with current healthcare laws and regulations
Collaborated with facility administrator to evaluate emerging industry trends and technology
Expanded programs into new areas to advance research and enhance adult healthcare
Drafted reports to illustrate operational metrics and forecasted needs
Supported HR in talent acquisition with recruitment and hiring recommendations
Improved staff retention and satisfaction by communicating expectations and delivering timely performance reviews
Kept detailed records of medical and office supplies stock.

Customer Service Representative

Steerling Bank PLC

Answered inbound calls to greet and assist customers with various needs and questions
Opened customer accounts by recording account information
Assisted members in managing online services to help achieve daily banking needs at home
Determined customers' financial services needs to prepare proposals to sell services addressing needs
Researched, troubleshot and resolved customer and internal inquiries to maintain satisfaction levels
Supported customers by coordinating special actions like ordering new bank cards and personal checks
Met sales quotas consistently by discussing bank products with customers
Collected payments for mortgages, loan balances, and public utilities on behalf of bank customers
Smoothly opened, closed, and updated accounts and savings plans for customers
Identified mistakes leading to discrepancies in records, taking action to prevent reoccurrence
Developed relationships with customers, suggested suitable bank services and met banking needs.

Contact Center Team Leader

TD Bank

01.2024 - Current

Educated customers about billing, payment processing and support policies and procedures.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Responded proactively and positively to rapid change.
Cross-trained and backed up other customer service managers.
Conducted regular performance evaluations of team members to provide constructive feedback on strengths and opportunities for growth.
Established a culture of continuous improvement within the contact center, encouraging team members to share ideas on how to enhance operational efficiency or improve customer experiences.
Exhibited high energy and professionalism when dealing with clients and staff.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Trained new personnel regarding company operations, policies and services.

Education

B.Ed Adult Education -

University of Benin

11.2028

Master of Science: International Tourism & Hospitality -

Ulster University

09.2022

Skills

Payment Processing: Proficient in handling various payment methods and systems
Customer Service: Exceptional communication and interpersonal skills
Financial Analysis: Strong analytical skills for auditing and financial assessments
Rewards Program Management: Experience in developing and managing customer reward initiatives
Problem Solving: Proven ability to address and resolve complex issues efficiently

Sales and Negotiation: Proven ability to meet and exceed sales targets
Product Knowledge: In-depth understanding of Product Customer Relationship Management
Team Collaboration: Working effectively with internal teams to achieve common goals
Market Research: Keeping abreast of industry trends and competitor products
Problem Solving: Addressing customer concerns and finding solutions

Languages

Fluent in English

Community Service

Plan international save the girl child campaign, Volunteer, 2023, Current
Belfast social care trust, Volunteer, 2021, 2022, Dementia awareness
National Association of Nigeria students, Volunteer, 2017, 2018, Special duties

Timeline