Vienna Vargas
Edmonton,AB
Summary
I am a personable, bilingual individual who is dedicated to holistic care and positive patient outcomes. I stay on top of fast-paced work by diligently completing assignments and continuously seeking opportunities to help my peers. I have top skills in communication, timely medication administration and multitasking.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
Recovery Alberta
Edmonton, Alberta
07.2024 - Current
- Developed treatment plans tailored to the individual needs of each patient.
- Maintained accurate records of client interactions including diagnosis notes and progress reports.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Administered medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
- Implemented evidence-based and best practice problem-solving interventions to establish protective measures for suicide prevention and self-harm.
- Monitored and documented patient progress in accordance with established protocols.
- Conducted routine assessments to identify any changes in a patient's condition or behavior.
- Counseled patients on healthy coping strategies for managing stress, anxiety, depression, and other mental health concerns.
- Collaborated with multidisciplinary teams including psychiatrists, social workers, physicians, psychologists and others to ensure continuity of care for each patient.
Front Entrance/ ER Greeter
Misericorida Hospital
Edmonton, AB
07.2021 - 03.2023
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Screen patients and visitors accordingly, to ensure the safety of others.
- act as a way-finder for patients and visitors.
- Communicate with nurses in various units regarding visitors and patients.
Educator
Lululemon
Edmonton, AB
11.2021 - Current
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Assisted customers by phone regarding store operations, products, promotions and orders.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
- Created tests, exercises and role-plays for courses to verify competency.
Server
RedTail Landing Golf Club
Edmonton, Alberta
05.2023 - 10.2023
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Customer Service Representative
Summerside Residents Association
Edmonton, Alberta
08.2019 - 09.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
License Practical Nursing
NorQuest College
Edmonton04-2024
High School Diploma -
Austin O'Brien Highschool
Edmonton06.2020
Skills
- Bilingual (French and English)
- Multitasker
- engages in therapeutic communication
- Enjoys learning new skills
- Can think clearly in a high-intensity environment
- High energy attitude
- Problem-solving abilities
- Adaptive Team Player
- Conflict mediation
- Direct Patient Care
- Patient Monitoring
- Privacy and confidentiality
- Medication Administration
- Task Prioritization
Volunteer work
No Stone Left Alone
November 2019- Present
Wound clinic Volunteer- Misericordia Hospital
March 1st 2021- May 2022.
Certification
- active college of licensed practical nurses permit
- Standard First Aid with CPR C & AED
- BLS certification
- Proserve
References
References available upon request.
Timeline
Licensed Practical Nurse
Recovery Alberta
07.2024 - Current
Server
RedTail Landing Golf Club
05.2023 - 10.2023
Educator
Lululemon
11.2021 - Current
Front Entrance/ ER Greeter
Misericorida Hospital
07.2021 - 03.2023
Customer Service Representative
Summerside Residents Association
08.2019 - 09.2022
License Practical Nursing
NorQuest College
High School Diploma -
Austin O'Brien Highschool
- active college of licensed practical nurses permit
- Standard First Aid with CPR C & AED
- BLS certification
- Proserve