Brittany Bullock
Edmonton,AB
Summary
Professional with expertise in managing diverse client relationships and addressing unique needs. Proven problem-solving skills and proactive strategies for overcoming challenges. Acknowledged for adaptability and creativity, consistently delivering results that align with organizational objectives.
Overview
16
16
years of professional experience
Work History
Therapy Assistant
Recovery Alberta
01.2015 - Current
- Nurtured client trust, creating essential groundwork for achieving successful behavioral change.
- Contribute actively to discharge planning processes, ensuring seamless transition from clinical settings to home environments.
- Enhanced therapy intervention effectiveness by staying current with industry best practices through continuous professional development opportunities
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Handled behavioral issues with professionalism through application of established techniques, ensuring an orderly therapeutic environment that promotes healing process.
- Applied crisis intervention strategies as needed, facilitating successful de-escalation of situations to enhance patient safety.
- Led and initiated therapeutic group sessions addressing trauma, addiction, and interpersonal conflicts, enhancing a supportive and healing community.
- Contributed to establishment of patient rehabilitation programs, advancing recovery rates and overall health benefits.
- Collaborated with multidisciplinary teams for comprehensive patient care planning and successful rehabilitation.
Psychiatric Aid
Alberta Health Services
01.2015 - 01.2024
- Facilitated personal hygiene management, feeding and ambulation.
- Improved patient well-being by providing compassionate and attentive care, addressing individual needs and concerns.
- Assisted nurses with daily tasks, improving overall efficiency of the healthcare team.
- Built trusting relationships with patients through effective listening, empathetic responses, and comprehension of distinct challenges
- Performed vital sign checks and reported any abnormalities to nursing staff promptly.
- Collaborated with multidisciplinary teams to develop individualized care plans tailored to each patient''s specific needs and goals.
- Strengthened communication between patients and medical staff through accurate documentation of patient interactions, behaviors, and responses to treatments.
Sales Representative
Telus Communications
05.2012 - 12.2014
- Provided customer service in sales
- Provided technological advice for customers
- Performed shipping/receiving activities
Guest Services Representative
Northlands
01.2009 - 10.2011
- Performed admission control activities for concerts, expos and sporting events
- Provided logistical support
- Performed customer service activities
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Education
Substantial Equivalence -
HCA Directory
Edmonton, AB01.2016
High School Diploma -
M.E.LaZerte
Edmonton, AB06.2011
Skills
- Flexible, reliable and dependable
- Excellent communication and teamwork skills
- Able to follow direction and accept constructive feedback
- Emotional resilience
- Adaptability
- Building rapport
- Problem-solving abilities
- Cross-cultural sensitivity
- Patient advocacy
- Attention to detail
- Health care provider CPR certification
- Certified in Non-Crisis Violent Intervention (NCI)
- Mental Health First Aid
Timeline
Therapy Assistant
Recovery Alberta
01.2015 - Current
Psychiatric Aid
Alberta Health Services
01.2015 - 01.2024
Sales Representative
Telus Communications
05.2012 - 12.2014
Guest Services Representative
Northlands
01.2009 - 10.2011
Substantial Equivalence -
HCA Directory
High School Diploma -
M.E.LaZerte
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