Summary
Over 18 years of experience in healthcare and nutrition services with expertise in administrative support. Proficient in financial reporting, data management, and patient care coordination. Prioritizes confidentiality and problem-solving. Committed to enhancing team collaboration and delivering outstanding customer service. Excels at efficiently managing scheduling and administrative tasks.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Admin Support III Virtual Opioid Dependency Program (VODP)
Recovery Alberta
01.2019 - Current
- Organizing and scheduling clients for Zoom and Telehealth Sessions, with their Case managers and Physicians.
- Prepping and transcribing Lab requisitions, sending Prescriptions for Case Managers and Physicians.
- Processing and creating Referrals and appointments in Connect Care.
- Organizing Case manager and physician outlook and ASIST Calendars to ensure they match.
- Participate in team conferences to take notes, schedule appointments or Lab appointments.
- Maintain a professional demeanor when communicating with clients and co-workers on the phone, Over text and email regarding appointment confirmations, inquiries and remain calm when talking to a patient in crisis.
- Operate the switchboard and determine which appropriate team to route the call to.
- Complete registrations or Discharges in Meditech and create files or start episodes in Connect Care.
- Daily use of the Right Fax application to send client confidential documents to pharmacy and labs across the province and handle general inquiries from pharmacies, physicians, and other OAT Clinics.
- Excel data entry and template building in accordance with ODP protocols in Connect Care, as well as previous ASIST and Meditech applications.
- Assist and support coworkers and other teams.
- Responsible for building charts and updating patient demographics.
- Participate in team meetings and education sessions.
- Represent AHS in a professional and positive manner.
- Knowledge and training of Buprenorphine, Sublocade and methadone treatment. As well as micro dosing, and titration.
- Provide training to new hires.
- Maintain patient files while carefully and professionally handling confidential information.
- Comfortable working and problem solving in a busy and chaotic environment. Confidently respond and adapt to constantly changing situations.Developed Excel templates for efficient data entry, adapting to new healthcare applications while maintaining strict patient confidentiality protocols.
- Mentored new hires, handled crisis situations calmly, and represented AHS professionally while managing diverse administrative responsibilities.
- Streamlined patient management through Zoom and Telehealth, optimizing case manager and physician schedules for enhanced care delivery.
Admin Support III Nutrition and Food Services
CCMHBI
01.2018 - 01.2019
- Organize and prepare month end financial reports.
- Complete cash reconciliations and deposits.
- Provide administrative support to the NFS Department.
- Manage the production side of NFS for Centennial.
- Responsible for Sysco credits and returns.
- Order Groceries and supplies using Sysco, Meditech, I procurement programs.
- Staff scheduling and short notice shift replacements.
- Answer phones, reply to emails and fax documents.
- Complete and update Allergy reports for clients in our facility.
- Send in Maintenance requests and ensure repairs are reported and completed.
- Train new staff.
- Print and design posters, menus and staff communications for management.
- Call perspective employees and schedule interviews for management.
- Organize manager calendars and communications.
- Supervise Staff in the evenings and weekends.
- Host and present at daily meetings with staff prior to shift end daily.
- Help coworkers with their duties, prepare and serve meals on the units if we are short staffed.
Cook I
Rimbey Hospital and Care Centre
01.2006 - 01.2018
- Organize and prepare meals according to AHS guidelines.
- Prepared nutritious meals for clients, residents and staff.
- Provide great customer service.
- Order products from Sysco, Diversy, Weston's and I Procurement.
- Staff scheduling and short notice shift replacements.
- Knowledge and use of my safety net.
- Report and submit maintenance requisitions.
- Supervise and motivate staff members.
- Track and record daily food temperatures.
- Track and record freezer and fridge temperatures, steam table water levels and temperatures.
- Run cash register in café.
- Stock café and kitchen for the next shift.
- Help coworkers where needed.
- Lead by example to keep the work environment respectful and healthy.
- Train new staff in a variety of NFS positions.
- Remained professional making hard decisions under pressure.
- Demonstrated strong leadership skills.
Education
Foundations of Nutrition and Introduction to Nutrition and Food Services Management
Cooking and Catering Diploma - undefined
Grade 12 Diploma - undefined
01.2000
Skills
- Patient coordination
- Data entry
- Scheduling
- Communication
- Problem-solving
- Confidentiality
- Team collaboration
- Leadership
- Customer service
- Financial reporting
- Inventory oversight
- Staff training
- Meal preparation
- Time management
- Organizational skills
- Self-Directed
- Microsoft Word
- Excellent communication
- Data management
- Organization and time management
- Written communication
- Troubleshooting
- Clerical support
Languages
English
Full Professional
Certification
- Medical Terminology Certificate
Timeline
Admin Support III Virtual Opioid Dependency Program (VODP) - Recovery Alberta
01.2019 - Current
Admin Support III Nutrition and Food Services - CCMHBI
01.2018 - 01.2019
Cook I - Rimbey Hospital and Care Centre
01.2006 - 01.2018
Stratford Career Institute - Cooking and Catering Diploma,
Buck Mountain Central High School - Grade 12 Diploma,
Bow Valley College - , Foundations of Nutrition and Introduction to Nutrition and Food Services Management
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