Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
JESSICA BALAZSI

JESSICA BALAZSI

Summary

Over 18 years of experience in healthcare and nutrition services with expertise in administrative support. Proficient in financial reporting, data management, and patient care coordination. Prioritizes confidentiality and problem-solving. Committed to enhancing team collaboration and delivering outstanding customer service. Excels at efficiently managing scheduling and administrative tasks.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Admin Support III Virtual Opioid Dependency Program (VODP)

Recovery Alberta
01.2019 - Current
  • Organizing and scheduling clients for Zoom and Telehealth Sessions, with their Case managers and Physicians.
  • Prepping and transcribing Lab requisitions, sending Prescriptions for Case Managers and Physicians.
  • Processing and creating Referrals and appointments in Connect Care.
  • Organizing Case manager and physician outlook and ASIST Calendars to ensure they match.
  • Participate in team conferences to take notes, schedule appointments or Lab appointments.
  • Maintain a professional demeanor when communicating with clients and co-workers on the phone, Over text and email regarding appointment confirmations, inquiries and remain calm when talking to a patient in crisis.
  • Operate the switchboard and determine which appropriate team to route the call to.
  • Complete registrations or Discharges in Meditech and create files or start episodes in Connect Care.
  • Daily use of the Right Fax application to send client confidential documents to pharmacy and labs across the province and handle general inquiries from pharmacies, physicians, and other OAT Clinics.
  • Excel data entry and template building in accordance with ODP protocols in Connect Care, as well as previous ASIST and Meditech applications.
  • Assist and support coworkers and other teams.
  • Responsible for building charts and updating patient demographics.
  • Participate in team meetings and education sessions.
  • Represent AHS in a professional and positive manner.
  • Knowledge and training of Buprenorphine, Sublocade and methadone treatment. As well as micro dosing, and titration.
  • Provide training to new hires.
  • Maintain patient files while carefully and professionally handling confidential information.
  • Comfortable working and problem solving in a busy and chaotic environment. Confidently respond and adapt to constantly changing situations.Developed Excel templates for efficient data entry, adapting to new healthcare applications while maintaining strict patient confidentiality protocols.
  • Mentored new hires, handled crisis situations calmly, and represented AHS professionally while managing diverse administrative responsibilities.
  • Streamlined patient management through Zoom and Telehealth, optimizing case manager and physician schedules for enhanced care delivery.

Admin Support III Nutrition and Food Services

CCMHBI
01.2018 - 01.2019
  • Organize and prepare month end financial reports.
  • Complete cash reconciliations and deposits.
  • Provide administrative support to the NFS Department.
  • Manage the production side of NFS for Centennial.
  • Responsible for Sysco credits and returns.
  • Order Groceries and supplies using Sysco, Meditech, I procurement programs.
  • Staff scheduling and short notice shift replacements.
  • Answer phones, reply to emails and fax documents.
  • Complete and update Allergy reports for clients in our facility.
  • Send in Maintenance requests and ensure repairs are reported and completed.
  • Train new staff.
  • Print and design posters, menus and staff communications for management.
  • Call perspective employees and schedule interviews for management.
  • Organize manager calendars and communications.
  • Supervise Staff in the evenings and weekends.
  • Host and present at daily meetings with staff prior to shift end daily.
  • Help coworkers with their duties, prepare and serve meals on the units if we are short staffed.

Cook I

Rimbey Hospital and Care Centre
01.2006 - 01.2018
  • Organize and prepare meals according to AHS guidelines.
  • Prepared nutritious meals for clients, residents and staff.
  • Provide great customer service.
  • Order products from Sysco, Diversy, Weston's and I Procurement.
  • Staff scheduling and short notice shift replacements.
  • Knowledge and use of my safety net.
  • Report and submit maintenance requisitions.
  • Supervise and motivate staff members.
  • Track and record daily food temperatures.
  • Track and record freezer and fridge temperatures, steam table water levels and temperatures.
  • Run cash register in café.
  • Stock café and kitchen for the next shift.
  • Help coworkers where needed.
  • Lead by example to keep the work environment respectful and healthy.
  • Train new staff in a variety of NFS positions.
  • Remained professional making hard decisions under pressure.
  • Demonstrated strong leadership skills.

Education

Foundations of Nutrition and Introduction to Nutrition and Food Services Management

Bow Valley College

Cooking and Catering Diploma - undefined

Stratford Career Institute

Grade 12 Diploma - undefined

Buck Mountain Central High School, Buck Lake, Alberta
01.2000

Skills

  • Patient coordination
  • Data entry
  • Scheduling
  • Communication
  • Problem-solving
  • Confidentiality
  • Team collaboration
  • Leadership
  • Customer service
  • Financial reporting
  • Inventory oversight
  • Staff training
  • Meal preparation
  • Time management
  • Organizational skills
  • Self-Directed
  • Microsoft Word
  • Excellent communication
  • Data management
  • Organization and time management
  • Written communication
  • Troubleshooting
  • Clerical support

Languages

English
Full Professional

Certification

  • Medical Terminology Certificate

Timeline

Admin Support III Virtual Opioid Dependency Program (VODP) - Recovery Alberta
01.2019 - Current
Admin Support III Nutrition and Food Services - CCMHBI
01.2018 - 01.2019
Cook I - Rimbey Hospital and Care Centre
01.2006 - 01.2018
Stratford Career Institute - Cooking and Catering Diploma,
Buck Mountain Central High School - Grade 12 Diploma,
Bow Valley College - , Foundations of Nutrition and Introduction to Nutrition and Food Services Management

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JESSICA BALAZSI