Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sunayana Kottala

Edmonton,AB

Summary

Professional with strong experience in pharmacy operations, highly skilled in medication dispensing, patient interaction, and inventory management. Demonstrates exceptional teamwork, reliability, and adaptability in fast-paced environments. Known for strong communication, organizational skills, and commitment to achieving results.

Overview

8
8
years of professional experience

Work History

Pharmacy Assistant

Glenridding Pharmacy
06.2023 - Current
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
  • Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
  • Supported operations with filing, copying and faxing.
  • Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.

Medical Representative

Sri Durga Pharmaceutical Distributors
01.2018 - 04.2021
  • Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
  • Assisted physicians with patient education efforts, providing resources and support as needed.
  • Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
  • Demonstrated comprehensive product expertise during sales calls, addressing client questions with confidence and authority.
  • Provided exceptional customer service throughout the entire sales process, fostering loyalty among clients and repeat business opportunities.
  • Implemented effective follow-up protocols, ensuring timely responses to customer inquiries and concerns.
  • Monitored inventory levels proactively, mitigating potential shortages or surpluses before they impacted operations or customer satisfaction.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.

Education

Post-Graduate Diploma Certificate - Project Management

Canadore College At Stanford
Scarborough, ON
09-2022

Post-Graduate Diploma - Health Care Administration

Canadore College At Stanford
Scarborough, ON
01-2022

Master of Pharmacy - Pharmaceutical Analysis And Quality Assurance

Osmania University
Hyderabad, India
12-2017

Bachelor of Pharmacy - Pharmaceutical Sciences

Osmania University
Hyderabad, India
05-2015

Skills

  • Stocking shelves
  • Answering customer questions
  • Data entry
  • Product restocking
  • HIPAA compliance
  • Prescription verification
  • Clinical documentation
  • Medication dispensing
  • Insurance billing
  • Drug utilization review
  • Drug safety
  • Patient education and counseling

Languages

English
Full Professional
Hindi
Limited Working
Telugu
Native or Bilingual

Timeline

Pharmacy Assistant

Glenridding Pharmacy
06.2023 - Current

Medical Representative

Sri Durga Pharmaceutical Distributors
01.2018 - 04.2021

Post-Graduate Diploma Certificate - Project Management

Canadore College At Stanford

Post-Graduate Diploma - Health Care Administration

Canadore College At Stanford

Master of Pharmacy - Pharmaceutical Analysis And Quality Assurance

Osmania University

Bachelor of Pharmacy - Pharmaceutical Sciences

Osmania University

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Sunayana Kottala