Victor Joseph Varghese
Brampton,ON
Summary
Dedicated and results-driven Customer Service Associate with 2 yrs of experience in delivering exceptional customer support. Proven track record of resolving issues, improving customer satisfaction, and exceeding performance targets. Adept at handling high-volume customer inquiries, demonstrating strong problem-solving skills, and maintaining a positive and professional demeanor. Skilled in utilizing CRM systems and leveraging strong communication and interpersonal abilities to build rapport with customers. Committed to delivering top-notch service to enhance the overall customer experience.
Overview
2
2
years of professional experience
Work History
Technical Sales Specialist
Rogers Communications
01.2023 - 12.2023
- Generated and executed sales plans in existing customer base to meet profit increase goals.
- Collaborated with customers and asked questions to assess needs and budgets.
- Recommended products and explained features and costs to help customers make educated buying decisions.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Conducted customer satisfaction surveys and implemented feedback to enhance service delivery.
Customer Service Associate
Walmart
09.2021 - 12.2022
- Handled customer inquiries, resolved issues, and provided information about products/services.
- Consistently met and exceeded customer satisfaction targets through effective communication and problem-solving.
- Maintained accurate and detailed records intheCRM system, ensuring astreamlined customer service process.
Education
Post-Baccalaureate Diploma - Wireless Networking
Lambton College, Mississauga
Mississauga, ON12.2022
Bachelor of Science - Computer Science
St BERCHMENS COLLEGE
CHANGANACHERRY03.2019
Skills
- Customer Relationship Management
- Effective Communication
- Problem Resolution
- Conflict Management
- Multitasking in Fast-paced Environments
- Attention to Detail
- Team Collaboration
- Proficient in CRM Software
Timeline
Technical Sales Specialist
Rogers Communications
01.2023 - 12.2023
Customer Service Associate
Walmart
09.2021 - 12.2022
Post-Baccalaureate Diploma - Wireless Networking
Lambton College, Mississauga
Bachelor of Science - Computer Science
St BERCHMENS COLLEGE
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