Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victor Joseph Varghese

Brampton,ON

Summary

Dedicated and results-driven Customer Service Associate with 2 yrs of experience in delivering exceptional customer support. Proven track record of resolving issues, improving customer satisfaction, and exceeding performance targets. Adept at handling high-volume customer inquiries, demonstrating strong problem-solving skills, and maintaining a positive and professional demeanor. Skilled in utilizing CRM systems and leveraging strong communication and interpersonal abilities to build rapport with customers. Committed to delivering top-notch service to enhance the overall customer experience.

Overview

2
2
years of professional experience

Work History

Technical Sales Specialist

Rogers Communications
01.2023 - 12.2023
  • Generated and executed sales plans in existing customer base to meet profit increase goals.
  • Collaborated with customers and asked questions to assess needs and budgets.
  • Recommended products and explained features and costs to help customers make educated buying decisions.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Conducted customer satisfaction surveys and implemented feedback to enhance service delivery.

Customer Service Associate

Walmart
09.2021 - 12.2022
  • Handled customer inquiries, resolved issues, and provided information about products/services.
  • Consistently met and exceeded customer satisfaction targets through effective communication and problem-solving.
  • Maintained accurate and detailed records intheCRM system, ensuring astreamlined customer service process.

Education

Post-Baccalaureate Diploma - Wireless Networking

Lambton College, Mississauga
Mississauga, ON
12.2022

Bachelor of Science - Computer Science

St BERCHMENS COLLEGE
CHANGANACHERRY
03.2019

Skills

  • Customer Relationship Management
  • Effective Communication
  • Problem Resolution
  • Conflict Management
  • Multitasking in Fast-paced Environments
  • Attention to Detail
  • Team Collaboration
  • Proficient in CRM Software

Timeline

Technical Sales Specialist

Rogers Communications
01.2023 - 12.2023

Customer Service Associate

Walmart
09.2021 - 12.2022

Post-Baccalaureate Diploma - Wireless Networking

Lambton College, Mississauga

Bachelor of Science - Computer Science

St BERCHMENS COLLEGE
Victor Joseph Varghese