Vedannt Kanyal
Scarborough,ON
Summary
Client-focused Technical Sales Representative offering 4 years of providing top-notch solutions to customers. A driven professional with the understanding that great service results in lasting client relationships. Known for closing difficult customer deals while remaining polished and composed.
Overview
3
3
years of professional experience
Work History
Technical Sales Specialist
Zedd Customer Solutions (Fairstone Bank Of Canada)
03.2023 - Current
- Consistently exceeded quarterly and annual sales targets by leveraging technical expertise to effectively communicate product value to clients.
- Collaborated with customers and asked questions to assess needs and budgets.
- Recommended Balance Protection and Extended Warranty on customers walmart mastercard and explained features and costs to help customers make educated buying decisions.
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
- Received recognition or awards for outstanding performance, innovation, or contributions to the sales team's success.
Customer Support Administrator
Decentral Games
10.2020 - 01.2023
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Researched and identified solutions to technical problems.
- Offered assistance in implementing and developing training programs.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Education
BBA - Business Management
Seneca College of Applied Arts And Technology
North York, ON01.2023
Skills
- Extensive Knowledge of Banking Software like Mocha TSYS
- Familiar with tracking IP addresses and checking game backlogs on software ie- Kibana
- Technical Presentations
- Competitive Analysis
- Customer Relationship Management
- Familiar with Java Script, CSS and HTML
- Team Leadership
- Email Marketing
- Customer Retention
- Social Media Outreach
Accomplishments
Competitive Swimmer who has won several medals at state level competitions.
Languages
English
Native or Bilingual
French
Limited Working
Hindi
Native or Bilingual
Spanish
Limited Working
Hobbies
- Passion for music and beat production
- Passion for Basketball and Lawn tennis
Timeline
Technical Sales Specialist
Zedd Customer Solutions (Fairstone Bank Of Canada)
03.2023 - Current
Customer Support Administrator
Decentral Games
10.2020 - 01.2023
BBA - Business Management
Seneca College of Applied Arts And Technology
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