VICTORIA PYM-ANDERSON
Oshawa,Canada
Summary
Reliable and outgoing customer service professional with experience in nightlife, retail, sales, and fast-paced environments. Strong communication skills with the ability to build positive relationships, handle busy situations professionally, and provide a great customer experience. Organized, adaptable, and quick to learn new skills. Smart Serve certified with a growing interest in bartending and hospitality, currently developing cocktail knowledge and beverage service skills.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Telemarketer
Pitch Perfect Solutions
Remote
12.2024 - 05.2026
- Communicated with customers professionally to understand their needs and provide appropriate information
- Built rapport and maintained positive customer interactions
- Used communication and sales skills to support company goals
- Answered customer questions and handled concerns professionally
- Maintained accurate customer information and records
- Worked independently while staying organized and meeting expectations
Nightlife Entertainer & Guest Services
Various Nightlife Venues
Ontario & Montreal
07.2021 - 06.2023
- Provided friendly and professional guest service in fast-paced nightlife and entertainment environments
- Created positive guests experiences through strong communication and a welcoming personality
- Built confidence working with a wide variety of customers while maintaining professionalism and discretion
- Managed multiple priorities independently while staying organized and reliable
- Worked independently while staying organized and managing responsibilities throughout each shift
- Worked alongside entertainers, bartenders, servers, security, DJs, and management
- Adapted quickly to different venues, schedules, and customer needs
Cashier / Sales Associate
Toys “R” Us
Montreal, Quebec
09.2021 - 02.2022
- Assisted customers with purchases, product questions, and recommendations
- Processed transactions accurately and efficiently
- Stocked shelves and maintained organized merchandise displays
- Provided friendly and professional customer service
- Supported coworkers during busy periods
- Helped create a positive shopping experience for customers and families
Cashier / Stock Associate
Walmart
Montreal, Quebec
08.2019 - 07.2021
- Provided friendly and efficient customer service in a busy retail environment
- Processed cash, debit, and credit transactions accurately
- Stocked shelves and maintained organized merchandise displays
- Assisted customers with questions, concerns, and locating products
- Helped keep work areas clean, organized, and properly stocked
- Managed multiple customer needs while remaining calm and professional
- Worked with team members to support smooth daily operations
Coat Check Attendant
Private Events
Montreal, Quebec
03.2015 - 11.2015
- Greeted guests and provided friendly service during private events
- Collected, organized, and safely stored guests’ coats and personal belongings
- Returned items efficiently while keeping track of coat-check tickets
- Helped maintain an organized and welcoming entrance area
- Assisted guests throughout busy event evenings
Education
High School Diploma -
Lasalle Community Comprehensive High School
Montreal, QC2011
Skills
- Smart Serve Ontario Certified
- Customer Service and Guest Relations
- Professional Communication
- Sales and Upselling
- Conflict Resolution and Problem-Solving
- Teamwork and Collaboration
- Organization and Time Management
- Adaptability and Quick Learning
- Reliable Work Ethic
- Professionalism and Discretion
- Experience Working in Fast-Paced Environments
Certification
Smart Serve Ontario Certification
Timeline
Telemarketer
Pitch Perfect Solutions
12.2024 - 05.2026
Cashier / Sales Associate
Toys “R” Us
09.2021 - 02.2022
Nightlife Entertainer & Guest Services
Various Nightlife Venues
07.2021 - 06.2023
Cashier / Stock Associate
Walmart
08.2019 - 07.2021
Coat Check Attendant
Private Events
03.2015 - 11.2015
High School Diploma -
Lasalle Community Comprehensive High School