Victoria Gagne
Edmonton,AB
Summary
As a nursing student, I have successfully completed over 600 clinical hours across diverse healthcare settings, where I developed strong foundational skills in patient assessment and ensuring patient safety. I consistently demonstrate effective communication with patients, families, and interdisciplinary teams to support quality care. Through hands-on experience, I strengthened my problem-solving abilities and collaborated closely with healthcare professionals to deliver evidence-based, patient-centered care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Support IV
Alberta Health Services
Edmonton, AB
03.2024 - 09.2024
- Answered patient inquiries, provided information on services, and directed callers to appropriate personnel.
- Entered patient data into electronic health records accurately and efficiently. Utilized various software systems, such as Connect Care/EPIC, Rightfax, and Netcare.
- Collaborated with physicians, nurses, and other staff members.
Medical Office Assistant
REP Physio
Edmonton, AB
12.2023 - 03.2024
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Verified insurance coverage for each patient visit, and collected payments from patients for services rendered.
- Communicated effectively with other healthcare staff members regarding patient care plans.
Receptionist
Princess Margaret Hospital
Toronto, ON
05.2023 - 11.2023
- Scheduled and followed up on patient appointments, collected and processed patient payments, and maintained patient files.
- Protected patients by observing strict HIPAA guidelines.
- Entered insurance, demographics, and health history into the patient database.
Tutor
Reingold Tutoring
Toronto, ON
08.2022 - 06.2023
- Utilized listening and questioning strategies to diagnose student needs, and monitor progress.
- Assessed student progress at each session, making recommendations to increase the effectiveness of tutoring and lessons.
- Collaborated with parents and teachers to determine student needs, develop tutoring plans, and assess student progress.
Education
Bachelor of Science in Nursing With Honors - After Degree -
University of Alberta
Edmonton08-2026
Honors Bachelor of Science - Pharmacology, Human Biology
University of Toronto
Toronto04-2023
High School Diploma -
Bishop Carroll High School
Calgary04-2019
Skills
- Patient assessment
- Effective communication
- Collaboration with healthcare teams
- Problem solving
- Patient safety
- Confidentially
- Connect Care/EPIC
- ECHO Software
- RightFax
- Genesys
Certification
- Basic Life Support (BLS)
- N95 mask fit
- Nursing student Connect Care Training
Timeline
Administrative Support IV
Alberta Health Services
03.2024 - 09.2024
Medical Office Assistant
REP Physio
12.2023 - 03.2024
Receptionist
Princess Margaret Hospital
05.2023 - 11.2023
Tutor
Reingold Tutoring
08.2022 - 06.2023
Bachelor of Science in Nursing With Honors - After Degree -
University of Alberta
Honors Bachelor of Science - Pharmacology, Human Biology
University of Toronto
High School Diploma -
Bishop Carroll High School