Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ravi Suresh

Calgary,Canada

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

16
16
years of professional experience

Work History

Administrative Support IV

EMS Headquarters - Calgary
05.2024 - Current
  • Coordinated scheduling for AHS EMS staff across various zones, including Central/South, Calgary, MIH, BSOS, and CCC.
  • Successfully completed a six-week scheduler training program in EMS Workforce Planning (WFP).
  • Identified and resolved payroll discrepancies for employees.
  • Demonstrated working knowledge of the Telestaff scheduling application.
  • Created profiles for new staff members and updated their assignments in Telestaff.
  • Managed staff absences, including sick leave, leave of absence (LOA) etc., and arranged suitable coverage for resulting vacancies.
  • Reviewed and verified staff schedules to ensure accuracy and filled any vacancies as needed.
  • Processed discretionary time-off requests, approving or denying them according to WFP guidelines.
  • Responded promptly and accurately to scheduling inquiries from AHS EMS staff via email, phone and chat.
  • Closed down vacant units when appropriate, in accordance with WFP procedures.
  • Regularly reviewed documentation to stay updated with the latest information and processes.

Administrative Support IV

AHS - TBCC BMT Clinic
05.2019 - Current
  • Acknowledged by nursing staff for adeptly addressing patient inquiries, earning commendation for consistently high-quality service.
  • Provided crucial support during understaffed periods, ensuring seamless operations.
  • Successfully managed and resolved patient escalations, demonstrating effective conflict resolution skills.
  • Efficiently handled front-desk reception responsibilities, including appointment booking and coordination of patients' schedules.
  • Managed doctor's and nurse's orders with precision and attention to detail.
  • Scheduled appointments strategically to optimize utilization of available chairs and beds.


Staff Scheduling & Timekeeper

Tom Baker Cancer Centre
09.2021 - 04.2022
  • Entered employee shift details accurately into ePeople Timekeeping portal.
  • Updated employee records in eSummit(Staff scheduling application in Tom Baker Cancer Centre), incorporating changes in address or contact information.
  • Managed shift scheduling for staff, ensuring optimal coverage and resource utilization.
  • Effectively handled daily sick calls, coordinating staff resources for seamless workflow.
  • Addressed errors in staff pay stubs by submitting relevant tickets to HR for resolution.
  • Created profiles for new employees and maintained them to ensure up-to-date information.
  • Created, maintained and revised weekly and monthly staff rotations within eSummit system.

Administrative Support III

AHS - Alberta Children's Hospital - GI Clinic
08.2018 - 05.2019
  • Ensure accurate and up-to-date patient records for efficient healthcare delivery.
  • MOA Duties: Collaborate in smooth operation of clinic, providing valuable support to medical team.
  • Perform height and weight measurements for infants and children, contributing to comprehensive patient assessments.
  • Mail and Fax Management: Organize incoming mails and faxes, directing them to respective healthcare professionals for timely attention.
  • Phone Communication: Handle patient calls for appointment bookings, showcasing excellent communication skills and providing exceptional customer service.
  • Front Desk Reception: Greet and assist patients during check-in, creating a welcoming environment for visitors.

Medical Transcriptionist

OKS Prepress Services Pvt Ltd
04.2016 - 04.2017
  • Transcribed medical reports for UK doctors in various departments, including gynecology, oncology, dermatology, neurology, nephrology, etc.
  • Proficient in dictation software and various medical transcription programs.
  • Skilled at researching unfamiliar medical terms.
  • Experienced in editing and proofreading medical documents.

Client Support Executive

Tata Consultancy Services
06.2008 - 12.2015
  • Data Entry
  • Dealing with client requests in Market research
  • Data processing to ensure right media reach
  • Handled team of 10
  • Resolving client escalations
  • Data delivery with 100% quality
  • Maintaining TAT
  • Paid attention to detail while completing assignments.

Education

Certificate in Unit Clerk/Medical Office Assistant -

ABES
03.2018

Bachelors in Microbiology -

Dr. MGR Janaki College of Arts and Science
04.2007

Skills

  • Medical Terminology
  • Fast typing 75 WPM
  • Good communication
  • Clerical administration
  • Effective Time management and problem-solving skills
  • Enthusiastic learner
  • Experience editing and proofreading medical documents
  • Proven ability to maintain confidentiality of patient information
  • Proficient in MS Office - Word, Excel, etc
  • Executed culturing, identification and maintenance of microbial cultures in laboratory setting
  • Professional and mature

Languages

English
Full Professional
Tamil
Native or Bilingual
Hindi
Limited Working

Timeline

Administrative Support IV

EMS Headquarters - Calgary
05.2024 - Current

Staff Scheduling & Timekeeper

Tom Baker Cancer Centre
09.2021 - 04.2022

Administrative Support IV

AHS - TBCC BMT Clinic
05.2019 - Current

Administrative Support III

AHS - Alberta Children's Hospital - GI Clinic
08.2018 - 05.2019

Medical Transcriptionist

OKS Prepress Services Pvt Ltd
04.2016 - 04.2017

Client Support Executive

Tata Consultancy Services
06.2008 - 12.2015

Certificate in Unit Clerk/Medical Office Assistant -

ABES

Bachelors in Microbiology -

Dr. MGR Janaki College of Arts and Science

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Ravi Suresh