Shyhrete Mazllomaj
Calgary,AB
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Dynamic administrative professional leader with 10+ years in Alberta Health Services.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Support IV
Alberta Health Services, Medical Outpatient GI & Hepatology Clinic, South Health Campus
04.2012 - Current
- Assisted management with special projects to complete all tasks by deadlines.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Prepared detailed documents and reports in adherence administrative processes.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Administrative Support IV
Rockyview General Hospital
04.2011 - 04.2012
- Mastered using all AHS major clinical known application, Netcare, SCM, Clinibase, Millennium.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Administrative Support IV
Alberta Health Services, Chart Management
10.2008 - 04.2011
Education
Executive Secretary
Royal School And Workshop Centre
Calgary12.2011
Microsoft, Outlook, PowerPoint, Word And Excel
Train Canada CTC
Calgary12.2011
Infection Prevention & Control
Alberta Health Services
Calgary01.2010
Medical Reception Training And Office Assistant Di
Medical Reception College
Calgary, AB09.2008
Skills
- Patient Documentation
- Scheduling Tests and Procedures
- Records Management
- Team Collaboration
- Appointment Scheduling
- High-Volume Environments
- Patient Eligibility Requirements
- Verbal and Written Communication
- Adaptable and Flexible
- Certified Medical Administrative Specialist
- Staff Leadership
- Reading Comprehension
Certification
- Records Management Training - Jan-Dec 2010
- Infection Prevention & Control - Jan- Dec2010
- Advance Care Planning Goals of Care Designation (Adult) Jan- Dec 2010
- The Security and Privacy Awareness Tutorials - Jan-Dec 2010
Timeline
Administrative Support IV
Alberta Health Services, Medical Outpatient GI & Hepatology Clinic, South Health Campus
04.2012 - Current
Administrative Support IV
Rockyview General Hospital
04.2011 - 04.2012
Administrative Support IV
Alberta Health Services, Chart Management
10.2008 - 04.2011
Executive Secretary
Royal School And Workshop Centre
Microsoft, Outlook, PowerPoint, Word And Excel
Train Canada CTC
Infection Prevention & Control
Alberta Health Services
Medical Reception Training And Office Assistant Di
Medical Reception College
- Records Management Training - Jan-Dec 2010
- Infection Prevention & Control - Jan- Dec2010
- Advance Care Planning Goals of Care Designation (Adult) Jan- Dec 2010
- The Security and Privacy Awareness Tutorials - Jan-Dec 2010
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