Ravi Suresh

1. Recognized by nurses for effectively handling patient queries, receiving appreciation for the same.
2. Contributed insights to resolve glitches in ARIA & Connect Care.
3. Provided support during periods of short staffing.
4. Effectively managed patient escalations.
5. Telephone triage.
6. Possess a working knowledge of ConnectCare and Netcare.
7. Managed front-desk reception duties.
8. Booked appointments and coordinated patients' schedules.
9. Handled doctor's and nurse's orders.
10. Followed up on referral requests and DI appointment requests.
11. Scheduled appointments to ensure optimal utilization of available chairs and beds.
12. Managed incoming faxes and organized them accordingly.

1. Transcribed medical reports for UK doctors in various departments, including gynecology, oncology, dermatology, neurology, nephrology, etc.
2. Proficient in dictation software and various medical transcription programs.
3. Skilled at researching unfamiliar medical terms.
4. Experienced in editing and proofreading medical documents.

1. Data Entry
2. Dealing with client requests in Market research
3. Data processing to ensure right media reach
4. Handled team of 10
5. Resolving client escalations
6. Data delivery with 100% quality
7. Maintaining TAT

8. Paid attention to detail while completing assignments.