Vianca Gomez
Toronto,ON
Summary
With over 3 years of experience in customer service, specializing in fostering a positive environment and demonstrating flexibility in various settings. Eager to learn and expand skillset, with a goal to broaden horizons in the hospitality industry. Strong communication skills enable the handling of complaints and inquiries promptly and effectively. Proficient in time management, drawing from extensive experience in both retail and food service industries.
Overview
3
3
years of professional experience
Work History
Sales Associate
Winners
Toronto
09.2022 - Current
- Provided customers with valuable information regarding various jewelry pieces, enabling them to make well-informed buying decisions
- Handled daily phone calls and resolved 10+ customers queries, boosting client satisfaction by 15%
- Received constructive feedback to enhance sales performance and foster personal and professional growth
- Established the store's jewelry department and arranged merchandise standards on the sales floor.
- Analyzed sales data to identify trends and opportunities, driving target sales initiatives.
Crew Member
A&W Restaurant
Toronto
06.2021 - 09.2022
- Implemented a collaborative approach to achieve goals and enhance workplace efficiency, resulting in decreased customer wait-times during peak hours.
- Efficiently prepared customer orders, ensuring the maintenance of exceptional standards in food quality and presentation.
- Resolved food complaints promptly, ensuring positive interactions and customer satisfaction
- Developed a comprehensive understanding of the entire menu and its various options, enabling exceptional customer assistance
- Provided customer service while acknowledging the store's concerns and questions.
Education
Practical Nursing Program -
George Brown College
true12-2024
Skills
- SmartServe Certificate
- Standard Aid and CPR/AED Certificate
- Basic Life Support Certificate
- Customer Service Expertise
Websites
Interests
- Wine and Beverage Knowledge
- Health and Safety
- Fitness and Exercise
- Dining and Food Culture
Timeline
Sales Associate
Winners
09.2022 - Current
Crew Member
A&W Restaurant
06.2021 - 09.2022
Practical Nursing Program -
George Brown College
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