Summary
Overview
Work History
Skills
Timeline
Bartender
Colin Hesketh

Colin Hesketh

Guelph,ON

Summary

Hardworking and motivated with over 20 years of experience and record of success in the Hospitality industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

25
25
years of professional experience

Work History

Manager/Head Bartender

Shoeless Joe's
Guelph, ON
09.2015 - Current
  • Coached, mentored and trained team members in order to improve their job performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

Assistant General Manager

State and Main
Guelph, ON
09.2022 - 09.2023
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Ensured that customer service standards were met or exceeded at all times.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Monitored inventory levels and placed orders for new stock as needed.

Bar Manager

Borealis
Guelph, ON
10.2013 - 09.2015
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.

Bartender

Bertolies
London, ON
08.2011 - 10.2013
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.

Skills

  • Performance Management
  • Operations Management
  • Marketing
  • Staff Development
  • Staff Management
  • Customer Relationship Management (CRM)
  • Schedule Preparation
  • Performance Evaluations
  • Food Handlers certificate
  • Smartserve

Timeline

Assistant General Manager

State and Main
09.2022 - 09.2023

Manager/Head Bartender

Shoeless Joe's
09.2015 - Current

Bar Manager

Borealis
10.2013 - 09.2015

Bartender

Bertolies
08.2011 - 10.2013

Similar Profiles

CREATE PROFILE
Colin Hesketh