With a background in construction and a proficiency in operating heavy machinery under diverse conditions, I bring a wealth of experience to cross-functional teams. My approach is characterized by robust problem-solving skills, which I leverage to effectively address complex issues while fostering a cooperative team environment. Utilizing systematic techniques, I identify, prioritize, and resolve quality issues with clear communication, ensuring high standards of service are maintained. My dedication to client satisfaction is evident in the strong relationships I establish and maintain, driven by a keen understanding of their unique needs and expectations. Available for on-call duties 24/7, 365 days a year, I showcase a high level of commitment to my responsibilities. Moreover, my fluency in English, Hindi, Punjabi, and Urdu enhances communication across diverse cultural contexts. With adaptability and resilience, I am capable of performing effectively in any weather conditions and am willing to relocate using a personal vehicle, demonstrating flexibility and mobility to meet organizational needs.
Overview
5
5
years of professional experience
Work History
Product Advisor
T&T Honda
02.2024 - Current
Consistently achieved and exceeded monthly sales targets through effective customer engagement and relationship building.
Conducted product demonstrations, highlighting key features and benefits to potential customers.
Negotiated and closed sales deals, ensuring customer satisfaction throughout the purchasing process.
Collaborated with the finance department to secure financing options for customers.
Maintained a thorough understanding of current automotive trends, models, and competitors.
Brand Specialist
Bennett Dunlop Ford
06.2023 - 11.2023
Assisted customers in selecting and purchasing vehicles based on their preferences and needs.
Established and maintained strong customer relationships, resulting in repeat business and referrals.
Conducted test drives and provided detailed information on vehicle specifications.
Participated in sales training programs to stay updated on product knowledge and sales techniques.
Manager
Dairy Queen
01.2021 - 01.2023
Managed daily operations, ensuring adherence to Dairy Queen's standards for quality, service, and cleanliness while overseeing inventory and supply management.
Supervised team of 15+ employees, including hiring, training, scheduling, and performance management to foster collaborative and efficient work environment.
Ensured excellent customer service by training staff in customer interaction and resolving complaints to maintain high levels of customer satisfaction.
Oversaw budgeting, forecasting, and expense management to maximize profitability. Implemented cost control measures and spearheaded local sales initiatives.
Maintained strict compliance with food safety and hygiene standards, conducting regular quality checks and training staff in health and safety protocols.
Package Handler
FedEx
09.2019 - 06.2021
Loaded package containers onto forklifts and transported into packaging areas.
Assembled, sealed, and loaded packages into correct trucks.
Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Followed verbal and written instructions to properly move and ship products.
Used hand-held scanners and physical logs to accurately track item movements.
Drove forklifts, pallet jacks and other equipment to move materials.
Education
Diploma in Business Administration -
University of Regina
Regina, SK
01.2021
Post Secondary -
St. Threasa's Convent School
Delhi
01.2018
Skills
MS Word
MS Outlook
MS Excel
Traktik Patrolling System
Avigilon Surveillance Systems
Dispatch Operator
Outstanding Communication
Problem-Solving
Critical Thinking
Close Attention to Detail
Strong Organizational Skills
Ability to Stay Calm in Emergencies
Persuasive Selling
Negotiation
Closing
Customer Relations
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Accomplishments
Bronze medal in a 200m race in the Annual National Athletic meet
Silver Medal in Inter-College in 5000m tack event Tournament
Security And Safety Related Certifications
Use of Force
First Aid and CPR
WHMIS
BSOT Fire Safety
Indigenous Awareness
Note taking and Report Writing
Computer safety Awareness
Customer Service
Active Shooter Situation
Bomb Threats
Diversity Awareness
Field Level Risk Assessments
High Rise Tower Security
Mental Health Awareness
Responding to Opioid Overdoses
Threat Assessment Management
Patrol Procedure
Workplace Violence and Harassment
Human Right Training
Customer Service Standards Training
Fire Safety and High-Risk Building
Slip Trip and fall
Workplace Respect
Volunteer Experience
Social Volunteering, 2018, Active Volunteer and attendee for the blood donation camps for the betterment of society with selflessness., Participated in educating school children about the Traffic rules so that they will become responsible for various schools.
College Volunteering, 2019, 2021, Volunteered for 2 years in a row to organize the athletic tournament at the college level., Volunteer the college orientation for new students and assist them to cope up with the college facilities and programs easily.