SPENCER SULLIVAN
Guelph,ON
Summary
I am a teamwork based leader who thrives on collaborative idea sharing and strong communication skills. I am at my best when I am creating strategy based on team goals and forming connections with others around me.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work History
Product Advisor
Forbes Waterloo Toyota
4 2022 - 07.2024
- Delivered exceptional customer service by leveraging extensive knowledge of products and services while maintaining a welcoming and positive environment.
- Demonstrated a thorough understanding of the company CRM system and utilized its tools frequently to drive sales.
- Utilized and demonstrated thorough knowledge of various different Microsoft Office programs
- Attended trainings and workshops to learn about new products and then shared this information with customers.
- Successfully managed increasingly difficult conditions with customers given high demand and the lack of supply from the manufacturer.
- Frequently assisted and educated other team members on new technology changes across product lines.
Sales and Event Manager
Top Shot Hockey
04.2021 - 04.2022
- Assisted the Owner/CEO across all levels of the business in both the event and synthetic ice markets
- Worked hand in hand with stakeholders such as the ECHL, Hockey Canada, and the Hockey Hall of Fame in full service events for thousands of fans
- Supervised events from start to finish as part of the planning process, ensuring logistics were accurately coordinated, and finally verifying an accurate product delivery
- Sold on behalf of GLICE, a Swiss company entering the Canadian market. Successfully becoming the official Canadian distributor of their products
- Led cross-functional teams to ensure all volunteers and staff members were adequately trained in how to operate equipment in a safe and efficient manner
Community Events Team
Lululemon
11.2019 - 04.2021
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking, promotions
- Evaluated existing plans, processes and events planning services through key performance indicators to identify opportunities for improvement
- Assisted in the re-branding of long standing community events in conjunction with regional team members and local artists
- Completed inaugural Lululemon Community Capstone Training program | April 2020
Key Leader
Lululemon
04.2019 - 03.2021
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and [Number]-member management team with related direct reports.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demand
- Created and implemented staff wide comprehensive training programs for store technology updates
- Played a key role in fostering a camaraderie based team culture through team events and ambassador engagement
General Labourer
Grey Bruce Coatings & Insulation
04.2017 - 09.2017
- Contributed to worksite safety by consistently adhering to established protocols and regulations.
- Managed safe and efficient use of tools and equipment on construction sites.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Developed and maintained positive relationships with clients and other stakeholders.
Junior Hockey Player
Various
09.2014 - 04.2018
- Fort Erie Meteors Jr. B - 2017/18
- Niagara Whalers Jr. A - 2016/17
- Tavistock Braves/Mitchell Hawks Jr. C - 2015/16
- Hanover Barons Jr. C - 2014/15
Education
Bachelor of Arts - Community Recreation
Brock University
St. Catharines, ON 09.2015 - 07.2021
High School Diploma -
Owen Sound Collegiate And Vocational Institute
Owen Sound, ON 08.2010 - 06.2014
Skills
Problem solving under pressure
MS Office (Word, Excel, PowerPoint)
Customer Relations
Detail Oriented
Additional Information
- St. Catharines Minor Hockey Volunteer Coach - Major Bantam AA | 2017-2018
- Owen Sound Minor Lacrosse Volunteer | 2010 - 2014
- Owen Sound Jr. B Lacrosse | 2014 - 2016
References
Michael Gibson - Sales Manager | Forbes Waterloo Toyota
mgibson@forbestoyota.com
Jason Stainton - General Manager | Forbes Waterloo Toyota
jstainton@forbesauto.com
Ayla Neilly - Assistant Store Manager | Lululemon Yonge Street
aneilly@lululemon.com
Timeline
Sales and Event Manager
Top Shot Hockey
04.2021 - 04.2022
Community Events Team
Lululemon
11.2019 - 04.2021
Key Leader
Lululemon
04.2019 - 03.2021
General Labourer
Grey Bruce Coatings & Insulation
04.2017 - 09.2017
Bachelor of Arts - Community Recreation
Brock University
09.2015 - 07.2021
Junior Hockey Player
Various
09.2014 - 04.2018
High School Diploma -
Owen Sound Collegiate And Vocational Institute
08.2010 - 06.2014
Product Advisor
Forbes Waterloo Toyota
4 2022 - 07.2024
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