Hannah Gallarde
602-13750 100 Ave Surrey,BC
Summary
Experienced Product Advisor adept at connecting customers of all types to company offerings in a meaningful way. Talent for using consultative and relationship-selling techniques to achieve objectives. Seeking to offer many years' experience to a growth-oriented company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Advisor
Westminster Toyota
01.2021 - Current
- Advertising products on various different sites to generate business
- Guide customers through their purchases efficiently
- Demonstrate various product in a way that is easy to understand
- Build strong working relationships with people in different departments
- Negotiating successful deals consistently
- Staying up to date with various promotions.
- Built trust and loyalty by maintaining professionalism while persuading customers
- Applied good listening skills to determine customer preferences and financial limits
Server
Cactus Club
02.2019 - 01.2021
- Explained food menu items to guest and made recommendations
- Set up for the buffet, tables and breakfast wear
- Buss, clear and clean tables, chairs after guest leave
- Promptly respond to service issues and alert shift manager when needed
- Deliver food and drink items and answer special request
- Worked with individual servers to improve performance.
Server
BC Kitchen, Parq Casino
02.2018 - 01.2019
- Guided guests through menus while demonstrating through knowledge of the food, beverages and ingredients
- Routinely cleaned worked areas, glassware and silverware throughout each shift
- Effectively listened to, understood and clarified guest concerns and issues
- Bussed and reset tables and kept dining room and work areas clean
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs
- Skillfully promoted items on beverage lists and restaurant specials.
Host
Frankie’s Italian Kitchen and Bar
08.2016 - 01.2018
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs
- Bussed and reset tables and kept dining room and work areas clean
- Continually monitored dining rooms for seating availability, service, safety and well-being of guests
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
Crew Member
McDonald’s
06.2015 - 04.2016
- Cleaned offices and common areas, emptied trash and restocked supplies in the restrooms
- Effectively listened to, understood and clarified guest concerns and issues
- Took orders and dealt with customer complaints.
Education
Various Courses -
Vancouver Community College - Broadway Campus
Vancouver, BC01.2020
Diploma -
Queen Elizabeth Secondary School
Surrey, BC01.2016
Skills
- Creative Problem Solving
- Strong Work Ethic
- Quick Learner
- Skillful Negotiations
- Efficient in CRM and Focus Reynolds
- Works Well Under Pressure
- Master of Sales Technique
- Customer Service Oriented
- Product Knowledge
- Upbeat, Friendly, and Positive Attitude
- Sales expertise
Certification
Vehicle Sales Authority License (VSA), 01/2021, Present
Timeline
Product Advisor
Westminster Toyota
01.2021 - Current
Server
Cactus Club
02.2019 - 01.2021
Server
BC Kitchen, Parq Casino
02.2018 - 01.2019
Host
Frankie’s Italian Kitchen and Bar
08.2016 - 01.2018
Crew Member
McDonald’s
06.2015 - 04.2016
Various Courses -
Vancouver Community College - Broadway Campus
Diploma -
Queen Elizabeth Secondary School