HANNAH GALLARDE
Surrey,Canada
Summary
Experienced Automotive Sales Consultant with 4 years background in the automotive industry. Proficient in identifying customer needs and delivering tailored vehicle solutions, ensuring high levels of customer satisfaction and repeat business. Skilled in negotiation and, product knowledge. Committed to fostering long-term client relationships and contributing to dealership success through exceptional service and dedication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Advisor
Westminster Toyota
01.2021 - Current
- Sold over 200 vehicles in a single year, consistently exceeding monthly sales targets.
- Guide customers through their purchases efficiently
- Ranked among the top sales consultants in the dealership, contributing significantly to overall revenue.
- Build strong working relationships with people in different departments
- Negotiating successful deals consistently
- Built trust and loyalty by maintaining professionalism while persuading customers
- Applied good listening skills to determine customer preferences and financial limits
Server
Cactus Club
02.2019 - 01.2021
- Explained food menu items to guest and made recommendations.
- Provided exceptional service to an average of 50+ guests per shift in a high-volume setting.
- Provided personalized service by remembering repeat customers' preferences, leading to increased customer loyalty and repeat business.
- Promptly respond to service issues and alert shift manager when needed.
- Worked with individual servers to improve performance.
Server
BC Kitchen, Parq Casino
02.2018 - 01.2019
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Routinely cleaned worked areas, glassware and silverware throughout each shift
- Effectively listened to, understood and clarified guest concerns and issues
- Bussed and reset tables and kept dining room and work areas clean
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs
- Skillfully promoted items on beverage lists and restaurant specials
Crew Member
McDonald's
06.2015 - 04.2016
- Cleaned offices and common areas, emptied trash and restocked supplies in the restrooms.
- Effectively listened to, understood and clarified guest concerns and issues.
- Took orders and dealt with customer complaints.
- Engaged in training new employees on operational procedures and customer service best practices, fostering a supportive team environment.
Education
Various Courses
Vancouver Community College - Broadway Campus
Vancouver, BC01.2020
Diploma - undefined
Queen Elizabeth Secondary School
Surrey, BC01.2016
Skills
- Creative Problem Solving
- Strong Work Ethic
- Quick Learner
- Skillful Negotiations
- Efficient in CRM and Focus Reynolds
- Works Well Under Pressure
- Master of Sales Technique
- Customer Service Oriented
- Product Knowledge
- Upbeat, Friendly, and Positive Attitude
Languages
English
Full Professional
Tagalog
Full Professional
Certification
Vehicle Sales Authority License (VSA), 2021-01, Present
Timeline
Product Advisor
Westminster Toyota
01.2021 - Current
Server
Cactus Club
02.2019 - 01.2021
Server
BC Kitchen, Parq Casino
02.2018 - 01.2019
Crew Member
McDonald's
06.2015 - 04.2016
Diploma - undefined
Queen Elizabeth Secondary School
Various Courses
Vancouver Community College - Broadway Campus