Vanessa Spadafora
Montreal,QC
Summary
Driven and analytical with passion for uncovering insights and solving complex problems. Well-versed in research methodologies and data analysis tools, capable of synthesizing information and producing actionable results. Committed to contributing meaningful insights and driving impactful outcomes. Specific research interests include the impact of social media platforms on the self-esteem and self-perception of youth and adolescents and how romantic relationships are impacted by social media comparisons.
Overview
4
4
years of professional experience
Work History
Hemodialysis Unit Coordinator
McGill University Health Centre
01.2023 - Current
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Working efficiently alongside nurses, doctors, social workers, etc. in providing the highest quality of care to our approximately 200 patients.
- Coordinating and organizing patient activities.
Personal Banking Associate
TD Bank
06.2022 - 12.2022
- Increased customer satisfaction by providing timely and accurate banking services.
- Participated actively in staff training programs designed not only for personal professional development but also for enhancing overall team performance levels.
- Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
- Streamlined branch operations by collaborating with team members to optimize efficiency and improve workflow processes.
- Resolved complex customer issues promptly, escalating matters when necessary to ensure timely resolutions and maintain client satisfaction.
Store Supervisor
Maxi & Cie
01.2021 - 08.2023
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Bachelor of Arts - Specialization in Psychology
Concordia University
Montreal08-2025
No Degree - Policing And Criminology
Wilfrid Laurier University
Waterloo, ONAssociate of Arts - Criminology
Champlain College
Longueuil, QC12-2022
Skills
- Professional integrity and moral accountability: These skills are crucial for both personal and professional growth, as well as the success of any organization Professional integrity and moral accountability form the foundation for building trust, fostering positive relationships, and contributing to the overall success of a team
- Decision-making: Daily decision-making requires careful consideration and a strategic mindset This approach fosters confidence and comfort in navigating roles and responsibilities In research, impactful findings are achieved through methodical, ethical, and efficient decision-making processes
- Time Management: Extensive experience in managing time-sensitive projects within both educational and work environments has honed the ability to prioritize and meet deadlines effectively
- Strategic thinking: Strategic thinking is applied to navigate complex challenges and plan the necessary steps to achieve goals efficiently, with attention to both short-term and long-term objectives
- Multitasking and organization: In a fast-paced hospital setting, maintaining productivity and efficiency is key Prioritizing tasks effectively helps prevent errors and burnout, ensuring that tasks are completed on time and with precision through organizational skills and focus under pressure
- Data entry: Mastery of data entry ensures accuracy in records, supports well-informed decision-making, and maintains efficient operations in diverse business environments
Languages
English
Native or Bilingual
French
Full Professional
Italian
Limited Working
Employee Recognition of the Month November 2024
This month, the McGill University Health Center has taken the initiative to award one employee, from each unit, a certificate of recognition. The winner is determined by nominations. I feel honored to have received the award and to be acknowledged by my colleagues.
Timeline
Hemodialysis Unit Coordinator
McGill University Health Centre
01.2023 - Current
Personal Banking Associate
TD Bank
06.2022 - 12.2022
Store Supervisor
Maxi & Cie
01.2021 - 08.2023
Bachelor of Arts - Specialization in Psychology
Concordia University
No Degree - Policing And Criminology
Wilfrid Laurier University
Associate of Arts - Criminology
Champlain College
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