Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Soft Skills Leadership
Generic

ALICE ARREY

Montreal,QC

Summary

Experienced DevOps Engineer and Amazon Connect specialist with 8+ years of expertise in solving complex technical problems. Skilled in cloud platforms, containerization tools, automation frameworks, and DevOps methodologies. Demonstrated ability to design, implement, and maintain large-scale systems, applications, and infrastructure. Strong in collaboration, communication, and relationship-building with cross-functional teams. Bilingual proficiency in English and French.

Overview

9
9
years of professional experience

Work History

Amazon Connect Developer

Quest Diagnostics
08.2022 - Current
  • Set up and configure Amazon Connect instances, including contact flows, routing profiles, queues, and agent hierarchies
  • Integrate Amazon Connect with other AWS services (such as Lambda, S3, SNS, CloudWatch, IAM), third-party applications, and CRM platforms like Salesforce
  • Customize platform to meet healthcare-specific requirements, such as secure patient communications and compliance with health data regulations
  • Implement and manage advanced features such as omnichannel solutions (voice, chat, email, SMS), chatbots (Amazon Lex), and AI-powered routing
  • Diagnose and resolve system errors, connectivity issues, and performance bottlenecks. Provide operational support and incident resolution to maintain service stability
  • Use AWS DevOps tools (like CloudFormation, Terraform, CI/CD pipelines) to automate deployments and manage infrastructure as code.
  • Ensure solutions meet AWS security, compliance, and data privacy standards like HIPAA, GDPR etc.
  • Work closely with IT, contact center managers, business stakeholders, and AWS account teams to align technology solutions with business needs and regulatory requirements.
  • Led code reviews and provided mentorship to junior developers, fostering culture of continuous improvement.
  • Implemented automated testing procedures, ensuring high-quality software delivery and reducing deployment errors.
  • Streamlined development workflows by integrating Agile methodologies, improving project turnaround times significantly.
  • Participated in regular code reviews, ensuring high-quality standards were consistently met across all development efforts.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.

DevOps Engineer

Dominion Systems Inc.
09.2016 - 08.2022
  • Use GIT & GitHub as SCM tools, create branches, and tags, and provide access permissions to developers over branches.
  • Used Build tools like AWS Code Build and Maven to compile, package, and deploy project artifacts.
  • Automated builds and deployments using Jenkins and Docker to reduce human error and speed upproduction process.
  • Created and maintained fully automated CI/CD pipelines for code deployment using Jenkins.
  • Integrated SonarQube with Jenkins for continuous inspection of code quality, unit tests, and bug tracking.
  • Installed and configured Prometheus & Grafana using helm charts to constantly monitor network bandwidth, memory usage, and hard drive status.
  • Configured log management and data analytics in our micro-services environment using Elastic Stack (Elastic Search, Logstash, Kibana, and File Beat).
  • Installed and configured web/application Servers (Nginx, Apache, JBoss/Wild fly and Tomcat)
  • Configured and deployed highly available, scalable applications on AWS Cloud using EC2, RDS, S3, ELB, and Auto Scaling and monitored these applications with CloudWatch and Prometheus.
  • Developed and maintained automation scripts using Python to streamline and orchestrate various DevOps processes, including provisioning and configuring infrastructure, deployment, and monitoring.
  • Utilized Ansible and Terraform, to create infrastructure as code (IAC) scripts for infrastructure provisioning and configuration management.
  • Built and deployed Docker containers to break up monolithic apps into microservices, improving developer workflow, increasing scalability, and optimizing speed using Kubernetes clusters in AWS Elastic Container Service (ECS)
  • Used Kubernetes to automate deployment, scaling, and operations of application containers across clusters of hosts using replication controllers, services, deployments, labels, and health checks.
  • Deployed and orchestrated applications with Kubernetes using helm charts.
  • Used Docker for containerization of applications and creating robust multi layered dockerfiles to speedup image build processes.
  • Building and configuring Kubernetes Clusters ensuring that nodes/pods can auto-scale, communicate with each other, and load balance.
  • Writing, modifying, and using new/existing Terraform modules to manage and provision Infrastructure on AWS cloud.
  • Worked on Open shift cluster with data service team to manage Kafka pods and services ensuring pod health, HA, and full functionality.
  • Writing Python-based monitoring and alerting scripts to keep track of system health and performance metrics, ensuring proactive issue identification and resolution.
  • Implemented CI/CD pipelines to streamline software deployment processes.

Education

Course Completion - DevSecOps, Systems Administration

Linux Academy/Udemy
Virtual
10.2022

Bachelor of Science (BSc) - Computer Science

Landmark Metropolitan University
Cameroon
08.2016

Skills

  • Cloud platform expertise (AWS)
  • Amazon Connect
  • Amazon Lex
  • Amazon DynamoDB, RDS S3
  • Proficient in Docker and Kubernetes
  • Experienced with Ansible, Terraform, SaltStack, and Puppet
  • Proficient in CI/CD tools
  • ActiveVOS business process management
  • Experienced in multiple scripting languages including Python and Bash
  • Network management: Load balancing and firewalls
  • Database management: MySQL, PostgreSQL, MongoDB, Cassandra
  • Oracle VirtualBox expertise
  • Skilled in using Git, GitHub, GitLab, Bitbucket, and JIRA
  • Agile methodologies: Scrum, Kanban, Lean
  • Experience with ELK Stack and Nagios for performance tracking
  • Access management and network security
  • Operating Systems: Linux (various distributions), Windows Server

Accomplishments

  • Implemented the use of the code Quality tool SonarQube, within our workflow which provides detailed reports of bugs, code smells, vulnerabilities, code duplication, etc. This helped optimize application life, reduce the cost of maintenance, and helped developers improve their coding skills with regular feedback on code Quality.
  • I've performed several server builds, system hardening, configuration, and deployment on VMware, virtual box, physical systems, Azure, and AWS cloud resources which include Windows Server 2008/2012/2016/19, UNIX Solaris 10/11, LINUX Centos 6.4, & 7 and RHEL 6.4/7/8; using Terraform and Ansible.
  • Assisted in releasing a standalone cluster monitoring view website that scrapes and translates cluster data into a more readable format, hence easing workflow.

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Amazon Connect Developer

Quest Diagnostics
08.2022 - Current

DevOps Engineer

Dominion Systems Inc.
09.2016 - 08.2022

Course Completion - DevSecOps, Systems Administration

Linux Academy/Udemy

Bachelor of Science (BSc) - Computer Science

Landmark Metropolitan University

Soft Skills Leadership

  • Project Management (Project Leader Experience)
  • Team Player
  • Customer Service
  • Problem Solver
  • Train employees in developing servers.

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