Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Matondo

Montreal,QC

Summary

Dynamic Insurance Analyst with expertise in policy analysis of Life and Living Benefits Insurance at Manulife Insurance. Proven track record of enhancing risk assessment accuracy and improving customer satisfaction through effective claims management. Bilingual communicator skilled in fostering relationships and driving business growth within diverse communities. Committed to continuous professional development and operational excellence.

Overview

6
6
years of professional experience

Work History

Insurance Analyst

Manulife Insurance
07.2024 - Current
  • Maintained up-to-date industry knowledge through continuous professional development, enhancing decision-making capabilities.
  • Implemented new procedures for data analysis, improving the accuracy of risk assessment models.
  • Leveraged advanced analytical tools for efficient evaluation of financial data related to coverage limits, premiums, and deductibles.
  • Managed a portfolio of complex accounts, ensuring timely renewals and adherence to regulatory requirements.

Bilingual Representative

Manulife Financial
11.2023 - 06.2024
  • Passed bilingual assessment demonstrating proficiency in insurance and French languages.
  • Increased customer retention rates by providing personalized support in their native language.
  • Conducted market research on potential opportunities within the Hispanic community to drive business growth.
  • Contacted and communicated with potential new clients and used various communication channels and dual languages when requested.

Insurance Claims Adjudicator

Sun Life Financial
09.2021 - 04.2023
  • Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
  • Enhanced customer satisfaction by providing timely and accurate claims decisions, while maintaining open lines of communication with policyholders.
  • Prepared and presented claims to other insurance companies and collaborated to gain necessary information to resolve claims.
  • Reduced errors in claims adjudication through diligent review of policies and thorough investigation of claims.

Bilingual Customer Service Representative

Bill Gosling Outsourcing
06.2019 - 01.2021
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Education

Bachelor of Science - Economics

University of South Africa
Pretoria, South Africa
10-2016

Skills

  • Policy analysis
  • Reinsurance strategies
  • Portfolio management
  • Claims management
  • Claims analysis
  • Claims review
  • Customer service

Languages

English
Native or Bilingual
French
Full Professional
Portuguese
Full Professional
Spanish
Full Professional

Timeline

Insurance Analyst

Manulife Insurance
07.2024 - Current

Bilingual Representative

Manulife Financial
11.2023 - 06.2024

Insurance Claims Adjudicator

Sun Life Financial
09.2021 - 04.2023

Bilingual Customer Service Representative

Bill Gosling Outsourcing
06.2019 - 01.2021

Bachelor of Science - Economics

University of South Africa

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Michael Matondo