Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Do

Aviation Customer Service Specialist
Montreal,QC

Summary

Experienced airport service agent with a strong focus on passenger support, check-in, and boarding operations. Skilled in using the Altea system, managing high-volume inquiries, and ensuring safety and compliance in line with airline protocols. Known for clear communication, multitasking, and delivering smooth, customer-centered travel experiences.

Overview

5
5
years of professional experience
1
1
year of post-secondary education
4
4
Languages

Work History

Patient Services Coordinator

Elle Clinique
Montreal, Quebec
02.2025 - Current
  • Oversaw front desk operations, managing daily appointment scheduling, patient intake, and over 50+ phone/email inquiries per day, ensuring 95%+ accuracy and client satisfaction
  • Facilitated seamless registration for 100+ patients weekly, maintaining confidential records in full compliance with privacy and data protection protocols
  • Promoted and recommended personalized skincare solutions, resulting in a 20% increase in retail product sales and contributing to a consistent rise in client satisfaction scores

Customer Service Representative

Provincial Airlines
05.2024 - 02.2025
  • Delivered end-to-end passenger support for 100+ travelers daily, including booking assistance, check-in, boarding, and deplaning, while ensuring full compliance with airline safety protocols
  • Coordinated the secure ground movement of passengers across 15–20 flights per week, providing timely assistance to accommodate special needs and improve overall passenger flow
  • Completed administrative documentation and generated operational reports to support the execution of both scheduled and charter flights, contributing to a 15% reduction in delays and improved coordination across departments

Guest Relations Associate

Compass Group
08.2023 - 09.2024
  • Assisted in food service operations for up to 150 guests per shift, including meal delivery, table clearing, and guest support, while consistently maintaining 100% compliance with hygiene and safety standards
  • Contributed to efficient table turnover and enhanced dining room presentation, supporting a 25% improvement in service speed during peak hours

Passenger Service Agent for Turkish Airlines and Qatar Airways

Swissport
12.2021 - 06.2023
  • Conducted passenger check-in, baggage processing, and boarding pass distribution for up to 200+ travelers per shift, ensuring accuracy and adherence to airline procedures
  • Provided dedicated support during arrival and check-in operations, including assistance for VIPs, unaccompanied minors, and passengers requiring wheelchair services, contributing to a smoother and more inclusive travel experience
  • Delivered exceptional customer service that fostered repeat traveler engagement and contributed to consistently positive feedback and long-term passenger loyalty
  • Conduct passenger check-in, baggage processing and distribute boarding passes
  • Support passengers during the arrival and check-in operations, including assistance for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchairs
  • Engaged in excellent customer service to create long-term relationships with passengers

Administrative Assistant

Ideal Body Clinic
Montreal, Quebec
05.2022 - 01.2023
  • Managed daily administrative operations, including scheduling 30+ client appointments per day, front-line customer service, and inventory tracking, ensuring smooth and efficient clinic workflows
  • Handled 50+ daily phone inquiries with a focus on professionalism, client satisfaction, and retention, contributing to a high rate of repeat bookings
  • Promoted medical aesthetic treatments through targeted social media outreach, resulting in a 25% increase in client engagement and expanded brand visibility across digital platforms

Electoral Committee Executive

Vanier College Student Association
08.2020 - 05.2021
  • Created and distributed daily event digest emails and social media updates that reached over 500 students, increasing awareness and participation in Electoral Committee initiatives
  • Coordinated the planning and execution of a fair and transparent student election, resulting in a 40% increase in voter turnout and fostering a more inclusive and engaged school community

Education

Associate of Science - Access, Health, Assistance & Nursing (LPN)

Dawson College
Montreal, Canada
05.2024 - Current

Skills

  • Multitasking & Time Management – Thrive in fast-paced environments while efficiently managing simultaneous priorities

  • Team Collaboration – Strong team player with a cooperative mindset and experience in cross-functional coordination

  • Safety & Compliance Awareness – Committed to maintaining safety protocols and adhering to regulatory standards

  • Effective Communication – Skilled in clear, professional verbal and written communication across diverse audiences

  • Active Listening & Client-Focused Service – Attentive to client needs with a focus on delivering tailored support and building rapport

  • Attention to Detail – Meticulous with documentation, scheduling, and procedural accuracy

  • Microsoft Office Suite – Proficient in Word, Excel, PowerPoint, and Outlook for documentation, data entry, and communication

  • Altea System – Experienced with the Altea platform for passenger services and operational support

Timeline

Patient Services Coordinator

Elle Clinique
02.2025 - Current

Associate of Science - Access, Health, Assistance & Nursing (LPN)

Dawson College
05.2024 - Current

Customer Service Representative

Provincial Airlines
05.2024 - 02.2025

Guest Relations Associate

Compass Group
08.2023 - 09.2024

Administrative Assistant

Ideal Body Clinic
05.2022 - 01.2023

Passenger Service Agent for Turkish Airlines and Qatar Airways

Swissport
12.2021 - 06.2023

Electoral Committee Executive

Vanier College Student Association
08.2020 - 05.2021

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Kim DoAviation Customer Service Specialist