Cyndi Fatima Santos
Cote St- Luc,Quebec
Summary
Dedicated and compassionate Nurse Clinician with over 10 years of diverse clinical experience across multiple healthcare settings, including tertiary hospitals, health insurance case management, and patient care services. Currently employed at McGill University Health Centre, with expertise in surgical oncology, clinical supervision, and multi-disciplinary collaboration. Seeking to continue contributing to patient care excellence while advancing professional development in a supportive healthcare environment.
Overview
16
16
years of professional experience
Work History
Nurse Clinician and Acting Assistant Nurse Manager, Surgical Oncology
McGill University Health Centre
02.2024 - Current
- Lead patient care initiatives on the surgical oncology unit, ensuring adherence to care protocols and high standards of clinical excellence
- Provide supervision and mentorship to junior nurses while managing daily clinical operations
- Collaborate with interdisciplinary teams to enhance patient outcomes and optimize workflow efficiency
Children's Pre-op Clinic (Pregnancy Reassignment)
Montreal Children’s Hospital
07.2022 - 02.2023
- Delivered high-quality pre-operative care and patient education, ensuring smooth transitions from outpatient to inpatient settings
- Collaborated with surgical teams to prepare patients for upcoming procedures and ensured comprehensive post-op care plans
Acting Assistant Nurse Manager, RVH C8 – Surgical Oncology
RVH C8
09.2021 - 06.2022
- Oversaw the surgical oncology unit in the absence of the Nurse Manager, handling staffing, scheduling, and daily clinical operations
- Ensured that all patient care was provided in line with current best practices and safety standards
Registered Nurse, RVH C8 – Surgical Oncology
RVH C8
01.2020 - 09.2021
- Provided direct patient care in a high-acuity surgical oncology unit, managing complex and diverse patient cases
- Played an integral role in developing and implementing care plans for surgical oncology patients, working closely with surgeons and specialists
Personal Response Associate, Lifeline
Teleperformance Canada
09.2017 - 02.2019
- Provided 24/7 support for Lifeline services, assisting clients with emergency response needs
- Demonstrated excellent multi-tasking skills, managing phone calls while navigating multiple software applications and databases
- Assessed client needs quickly and efficiently, ensuring accurate dispatch of emergency services
USRN Senior Analyst, Nurse-Clinician Service
Accenture Inc.
11.2014 - 09.2016
- Conducted clinical assessments and provided care recommendations as part of a large-scale health insurance case management system
- Acted as a key liaison between healthcare providers and insurance companies, ensuring efficient and accurate processing of care plans and claims
Section & Nurse Manager, Dermatology Department
St. Luke’s Medical Center Global City Inc.
04.2010 - 10.2014
- Managed the dermatology department, overseeing clinical operations, staffing, and patient care
- Developed and implemented protocols for patient management and collaborated with healthcare teams to enhance service delivery
Dermatology Nurse
St. Luke’s Medical Center Global City Inc.
12.2008 - 04.2010
- Delivered direct patient care in the dermatology department, performing assessments and assisting in the diagnosis and treatment of skin conditions
- Educated patients on treatment options and skin health management
Education
John Abbott College
John Abbott CollegeMaster of Science - Nursing (Major: Adult Health)
St. Paul University Philippines
Philippines01-2023
Skills
- Clinical Skills: Patient assessment, care planning, surgical oncology, post-op care, pre-op education
- Leadership: Staff management, mentoring, interdisciplinary collaboration
- Multitasking & Communication: Effective in high-pressure environments, exceptional communication skills with patients, families, and multidisciplinary teams
- Technical Proficiency: Windows applications, electronic health records (EHR), medical software systems
- Languages: Tagalog (Fluent), English (Fluent), French (Conversational)
Accomplishments
Published Work
· Effectiveness of Video-Discharge Instructions and Multi-media on Patients with Colostomy
International Journal of Caring Sciences
May-August 2024 Volume 17| Issue 2| Page 933
Languages
English
Native or Bilingual
French
Professional Working
Certification
- Nurse Clinician, Ordre des Infirmières et Infirmiers du Québec, Canada
- Registered Nurse, Texas Board of Nursing, USA
- Masters of Science in Nursing, Professional Regulations Commission (PRC), Republic of the Philippines
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
Nurse Clinician and Acting Assistant Nurse Manager, Surgical Oncology
McGill University Health Centre
02.2024 - Current
Children's Pre-op Clinic (Pregnancy Reassignment)
Montreal Children’s Hospital
07.2022 - 02.2023
Acting Assistant Nurse Manager, RVH C8 – Surgical Oncology
RVH C8
09.2021 - 06.2022
Registered Nurse, RVH C8 – Surgical Oncology
RVH C8
01.2020 - 09.2021
Personal Response Associate, Lifeline
Teleperformance Canada
09.2017 - 02.2019
USRN Senior Analyst, Nurse-Clinician Service
Accenture Inc.
11.2014 - 09.2016
Section & Nurse Manager, Dermatology Department
St. Luke’s Medical Center Global City Inc.
04.2010 - 10.2014
Dermatology Nurse
St. Luke’s Medical Center Global City Inc.
12.2008 - 04.2010
John Abbott College
Master of Science - Nursing (Major: Adult Health)
St. Paul University Philippines
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