Vaijayanti Mohapatra
Cupertino
Summary
Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking, and known for consistent performance in meeting target sales goals and customer service expectations. Also experience in digital marketing and SEM.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Engagement Associate
ICICI Bank
08.2021 - Current
- Supported 1,500 Non-Resident Indian (NRI) clients, driving a 400% revenue growth by facilitating successful transactions with local Indian banking and legal institutions
- Developed comprehensive customer engagement plans for B2B clients, increasing retention rates by 25% and generating $500K additional revenue per year
- Streamlined sales operations processes, reducing lead response time by 60% and resulting in a 15% increase in revenue
- Approached customers and initiated conversations to determine needs and preferences
- Answered phone calls from potential customers to direct to appropriate products or departments
Contributing writer
San Francisco Bay Area Moms
01.2020 - 08.2021
- Authored 24 monthly articles on family, wellness, and motherhood, resulting in a 300% increase in audience engagement
- Generated 36K page views by proactively marketing content for broader reach and engagement
- Produced compelling and engaging content, building social media followers by 32%
Retail Banking Specialist
State Bank of India
01.2013 - 01.2014
- Processed and verified 1,000+ accounts per month, ensuring highest standard of ledger accuracy, contributing to overall operational efficiency
- Spearheaded onboarding of 10-15 customers monthly, reducing pending KYC requests by 35% through meticulous document checks and recordkeeping
- Developed and executed monthly sales strategies, resulting in a 15% increase in sales performance, as measured by detailed metrics and progress reports
Student Counselor
IMS Learning Resources Pvt Ltd.
04.2009 - 10.2010
- Assessed student profiles based on eligibility criteria, achieving an 85% success rate in securing admissions to top B-Schools in India
- Facilitated courses that raised average test percentile scores by over 200 points, resulting in 100% of students attaining admissions
- Provided personalized preparation plans for incoming mentees, leading to 40 new enrollments for top-tier B-Schools annually
Education
Bachelor of Science - Industrial Biotechnology
Bharath University
Chennai, India06-2009
Skills
- Relationship building
- Digital marketing
- Content creation
- Direct sales
- Client relationship management
- Verbal and written communication
- Increasing sales
Certification
- Foundations of Digital Marketing and E-commerce , Google certification - March 2025
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Engagement Associate
ICICI Bank
08.2021 - Current
Contributing writer
San Francisco Bay Area Moms
01.2020 - 08.2021
Retail Banking Specialist
State Bank of India
01.2013 - 01.2014
Student Counselor
IMS Learning Resources Pvt Ltd.
04.2009 - 10.2010
Bachelor of Science - Industrial Biotechnology
Bharath University
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