Open To Work
Makram Arfaoui
Montreal,QC
Summary
Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Customer Engagement Associate
Contactpoint 360
04.2024 - 02.2025
- Assess, respond, and resolve promptly customer inquiries by phone.
- Take customer service orders by phone accurately and offer additional services, as needed.
- Acknowledge customer's issues and resolve them timely and effectively.
- Provide exceptional customer service throughout phone calls displaying empathy and actively listening to customer's needs and concerns.
- Provide answers to inquiries involving a company's product or services to enhance the level of customer satisfaction.
- Advocate for customers and effectively communicate their suggestions, issues, and feedback to the appropriate departments within the organization.
- Collaborate and work effectively within a team environment.
- Work shifting schedules.
- Led cross-functional teams to enhance operational efficiency and improve service delivery.
- Developed training programs for new associates, fostering skill development and team cohesion.
Sales & Service Associate
Time Watch & Jewellery Repair
07.2023 - 10.2023
- Replace batteries and perform up sales such as watch straps, pens, pins
- Operate the cash register, maintain daily paperwork and provide excellent customer support
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in inventory management, ensuring accurate tracking of products and supplies.
Sales Representative
Hammamet Informatique
01.2013 - 01.2019
- Scheduled appointments for new and existing customers
- Created presentations to promote new products
- Advised customers about delivery schedules and after-sales service
- Kept in contact with existing customers in person and by telephone
- Recorded orders and sales trends, sent details to sales office, met sales targets
- Developed and maintained strong client relationships to enhance customer satisfaction.
- Conducted market research to identify new sales opportunities and trends.
Skills
- Goal-oriented professional
- Proficient multitasking abilities
- Skilled in delivering high-quality client support
- Friendly and supportive attitude
- Effective problem-solving under pressure
- Knowledgeable in operating systems
- Flexible in overcoming challenges
- Effective communication skills
- Self-motivated and team-oriented
- Punctual and reliable in attendance
- Multilingual communication skills
- Skilled in managing Windows, Linux, and MacOS environments
- Service excellence
- Effective time management
- Thoroughness in reviewing work
- Computer skills
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Professional Working
Turkish
Limited Working
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridTimeline
Customer Engagement Associate
Contactpoint 360
04.2024 - 02.2025
Sales & Service Associate
Time Watch & Jewellery Repair
07.2023 - 10.2023
Sales Representative
Hammamet Informatique
01.2013 - 01.2019